All job offers Customer Relations Manager

About Oh Polly Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We've built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level. The Role This role requires a strategic, data-driven CRM professional with strong technical expertise, commercial acumen, and the ability to deliver impactful customer engagement and retention strategies across global channels. Key Responsibilities: CRM Strategy & Growth Build, enhance, and evolve the CRM function to deliver key business outcomes, including Customer Lifetime Value (CLTV), revenue per user, campaign engagement and conversion, loyalty subscriptions, and app downloads. Oversee the end-to-end execution of global CRM campaigns across email, SMS, WhatsApp, and push notifications to nurture customers, drive engagement, and increase sales. Develop and continuously optimise automated customer journeys to ensure communications are timely, relevant, and performance-driven. Cross-Channel Collaboration & Integration Represent CRM across departments and marketing channels to shape a unified, data-led customer experience. Lead and project-manage all CRM initiatives and channel integrations, ensuring alignment across marketing, insights, and technology teams. Partner with marketing, digital, ecommerce, and product stakeholders to deliver a cohesive, cross-departmental database growth strategy. Collaborate with creative teams to apply performance learnings briefing design on testing strategies and coordinating with partnerships teams to source relevant content for communications. Work closely with copywriters to share insights and drive A/B testing across tone, length, and topic, enhancing content performance and engagement. Own and manage the CRM planning calendar, including all A/B testing frameworks and schedules. Segmentation, Personalisation & Insights Develop and execute a cross-channel, data-driven segmentation strategy to enhance targeting, personalisation, and customer engagement. Balance brand-building and trade-led messaging through customer insight-driven campaign planning. Collaborate with internal and external insight teams to deepen customer understanding and refine CRM targeting strategies. Create bespoke and dynamic campaign plans to engage key customer cohorts, strengthen brand loyalty, and increase retention. Technology, Reporting & Team Leadership Act as the primary stakeholder for the ESP (Bloom-reach), ensuring full utilisation of platform capabilities and maintaining a strong strategic partnership. Deliver weekly, monthly, and ad hoc performance reports, independently analysing results, extracting insights, and highlighting upcoming initiatives to the leadership team. Manage and develop CRM executives, providing training, mentorship, and upscaling opportunities to build team capability and performance. Governance & Compliance Serve as the Marketing GDPR representative, collaborating with key stakeholders to ensure all CRM and marketing activities fully comply with data protection and privacy regulations. Skills & Requirements: Proven experience in CRM management within a fast-paced consumer, retail, or digital-first environment. Demonstrated success driving commercial outcomes through CRM, including improvements in CLTV, engagement, conversion, and retention. Hands-on experience with CRM/ESP platforms (Bloomreach is essential). Strong understanding of customer journey automation, personalisation, and segmentation strategies. Solid understanding of A/B testing methodologies and campaign optimisation techniques. Experience collaborating across departments to integrate CRM into broader marketing and business strategies. Excellent communication and stakeholder management skills. Strong project management and organisational abilities, with the capability to manage multiple priorities and deadlines. Up-to-date knowledge of GDPR and marketing compliance best practices. What's on offer? 50% discount on all Oh Polly, Bo+Tee products. Salary: £60,000 - £70,000 An extra day off for your birthday Learning and development opportunities Company pension Company social events This Company is an equal opportunities employer Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

Fraud Risk assessment and prevention Be the subject matter expert for our Contact Centre and e-commerce fraud prevention applications and provide advisor and manager support to resolve any escalated transactions. Collaborate with Finance Dept and 3rd Party partners to evaluate fraud activities and provide reporting insights and recommend business decision evolution to minimize associated risks. Audit and Compliance Be the primary operational partner with Internal and External audit partners to ensure the CCC and e-commerce operations are compliant with associated regulatory needs on a daily basis. Create and maintain related SOPs for CCC users, and provide insights and recommendations to better evolve business compliance. Be the primary internal partner in annual audit activities. Procedural Reporting, Insights and CCC Administration Document and maintain CCC SOPs related to key functions, and lead other Operations members to deliver consistent equivalents across all activities. Provide CCC-related reporting and insight on operational accountabilities, e.g. financial transactions and fraud impacts, last-mile and returns incidents, backorders, IT incidents, and additionally, use the insights gained to effectively enhance/evolve SOPs. Cultivate and maintain effective working relationships with key stakeholders and business partners, to ensure overall delivery of operational needs. Order-flow, IT Incident Management and WFM and Infrastructure needs Provide Ad-hoc Support to CCC Operational Channels, Order Flow, IT incident resolution and project delivery, WFM and other infrastructure set-up and management requests, supporting primary daily functions and providing coverage during colleague leave.

Position Overview WHAT WE OFFER The opportunity to work for an iconic and unique lifestyle brand Exciting career opportunities Competitive benefits package and discounts An environment where you can bring your whole self to work Essential Duties & Responsibilities WHAT YOU'LL DO Business Client Development Support the sales team in absence of manager(s) to ensure an extraordinary client experience to maximise sales and commercial opportunities in store and via out-reach Build and maintain a loyal client base of Very Important Customers (VICs) Super VICs & top clients Communicate, engage and energise the team to maximise performance using service metrics Leadership & Engagement Support Support the manager(s) creating an inclusive working environment with a client-first culture Support the team using service metrics in absence of manager(s) to deliver sales and profit results Support the manager(s) developing the team product knowledges and selling culture Operations Expert of Ralph Lauren clienteling and digital tools, store systems and procedures, cash management and able to interpret key business reports Uphold & coach Brand standards and Brand presentation Communicate product and client feedback to buyers & manager(s) and coordinate marketing initiatives and price changes Pay Range Max Pay Range Min

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. MARKETING We're a diverse team of Marketing professionals, spanning artistic and scientific expertise. We're driven to amaze our global community of customers through our data-driven approach, revolutionary spirit, test-and-learn culture and collaborative style. LONDON Our London office is located in Old Street, London's tech hub, and is home to a broad range of teams including Commercial, Marketing, and Creative. Our open plan space is ideal for collaborative working and sharing ideas. We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events. THE ROLE We are looking for an outstanding CRM Specialist to focus on developing CRM communications at FARFETCH - planning and executing best-in-class acquisition and retention programs, driving engagement, and delivering against commercial objectives. The role will be ideal for someone who is looking for an opportunity in a fast-paced environment and wants to make an immediate impact in a growing area of the business. You will be a strong communicator and passionate about all things digital, personalisation, and customer retention. Reporting into the Interim Senior CRM Manager, you will also work closely with the wider marketing department and commercial teams to deliver CRM communications in line with the strategic direction. WHAT YOU'LL DO Plan and execute CRM campaigns, including, but not limited to: Planning content for CRM marketing communications (email, push, in-app messages) in line with commercial priorities across full price and promotional periods Briefing campaigns to stakeholders in online merchandising, creative, linguistics, and analytics teams using project management tools (Monday.com) Building campaigns and flows within our email service provider (MoEngage)Proofing and deploying campaigns in a timely fashion, to a high standard and with an exceptional degree of accuracy Working with data and analytics to segment communications to relevant audiences based on membership status, preferences, demographics, and other attributes Optimisation of campaigns through continuous test & learn activity including testing of subject lines, creative, frequency and data science models Monitoring and reporting on CRM campaign performance and trends Liaise with local teams to support regional priorities, as well as media monetisation teams to support advertising placements within CRM calendar Support the development of personalised and automated CRM campaigns, utilising the latest CRM technology to improve relevance. Leverage dynamic modularisation capabilities to increase the number of variants and level of personalisation within CRM campaigns Conduct regular analysis and reporting for CRM activity and make recommendations based on results. Carve out your own test & learn roadmap to drive continuous improvement Liaise with wider teams (Online Merchandising, Consumer Product (Comms, Recommendations), Data Analytics, Creative, Loyalty, Private Client) to launch new growth driving initiatives Work in a fast paced and reactive environment to drive CRM performance WHO YOU ARE Experience working with MoEngage or similar tier 1 email service provider (Bloomreach, Braze, Responsys) Comfortable in presenting to senior stakeholders and using data and insight to explain decisions with excellent communication skills Confident manipulating performance data and turning it into actionable insights. Proficient using Microsoft Excel/Google Sheets Comfortable working under pressure, and able to work reactively based on changing business needs; someone with high energy Exceptionally well organised with strong attention to detail Desire to drive forward change and optimisations for a crucial, growing business function REWARDS & BENEFITS Employee Pension Scheme Flexible Benefits Program Health Insurance & Critical Illness cover Flexible work environment (3 days a week in office, 2 days WFH)EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

Position Overview WHAT WE OFFER The opportunity to work for an iconic and unique lifestyle brand Exciting career opportunities Competitive benefits package and discounts An environment where you can bring your whole self to work Essential Duties & Responsibilities WHAT YOU'LL DO One team focused on the consumer Deliver an extraordinary client experience through Brand storytelling and by fostering synergies between categories to drive sales in store or via out-reach Build a loyal client database of Very Important Customers (VICs) leveraging the company clienteling and digital resources Communicate consistently with the team to ensure excellent client service and with the manager on commercial opportunities and providing client feedback Ralph Lauren Brand Ambassador Create a unique and elevated environment in line with the Ralph Lauren sales code Embody the Ralph Lauren values and spirit Support the manager(s) developing the team's product knowledge and Selling Culture Operations Be an expert of the Ralph Lauren store systems and procedures to enhance selling efficiencies and to build the client database Participate in-store merchandising activities in line with the Ralph Lauren standards and creative directives Maintain established operational and merchandising store standards Pay Range Max Pay Range Min

Your opportunity The Key Account Graduate Trainee will have the possibility to support the Key Account Manager for managing and developing the business with the main Top Accounts of the country by building and implementing sales and trade marketing plans with each of them. How you will contribute Collect and analyse customer sell-out reports, proposing recommendations based on resultsSupport KAM’s to propose tailor-made assortments considering market trends and business needsPrepare client assortments ahead of selections meetings in London showroomSupport KAM’s to compile customer presentations and business updates ahead of client meetingsSupport KAM’s by preparing customer selection files after each buying appointment, adding client specific information e.g. prices in local currency, customer reference numbers etcMonitor service level and order fulfilment rate for customers, e.g., collaborative planning, automated replenishment. Proposing actions for low/critical/out of stock sku’sContribute to order collection and management in collaboration with customer service and logistics departmentFacilitate stock delivery within clients requested delivery dates, collaborating with customer service and logistics department to manage the logistic flowEnsure maximum customer service and follow-up of orders and deliveriesSupport KAM’s to build joint sales and marketing plans with major customersAssist the finance department with invoice, debit and credit note requestsWho you are Degree in Business Administration or similarLanguage requirements: English. Nordic languages will be considered as a plusAdvanced MS Office skills especially Excel and PowerPointStrong analytic skillsSales driven with the ability to expand business and analyse and identify new opportunitiesDynamism, Focus on results, Problem solving, Teamwork and enthusiasmExcellent communication and presentation skillsWhy work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment

Position Overview WHAT WE OFFER The opportunity to work for an iconic and unique lifestyle brand Exciting career opportunities Competitive benefits package and discounts An environment where you can bring your whole self to work Essential Duties & Responsibilities WHAT YOU'LL DO One team focused on the consumer Deliver an extraordinary client experience to drive sales Communicate consistently with the team to ensure an excellent client service Demonstrate good product knowledge and provide product and client feedback to managers Ralph Lauren Brand Ambassador Create a unique and elevated environment in line with the Ralph Lauren sales code Embody the Ralph Lauren values and spirit Demonstrate a client-first culture Operations Use the Ralph Lauren store systems and procedures to enhance selling efficiencies and to build the client database Participate in store merchandising activities in line with the Ralph Lauren standards and creative directives Maintain established operational and merchandising store standards Pay Range Max Pay Range Min

Position Overview This role is a full time position (40 hr) in our Westfields Men's and Women's store WHAT WE OFFER The opportunity to work for an iconic and unique lifestyle brand Exciting career opportunities Competitive benefits package and discounts An environment where you can bring your whole self to work Essential Duties & Responsibilities WHAT YOU'LL DO One team focused on the consumer Deliver an extraordinary client experience through Brand storytelling and by fostering synergies between categories to drive sales in store or via out-reach Build a loyal client database of Very Important Customers (VICs) leveraging the company clienteling and digital resources Communicate consistently with the team to ensure excellent client service and with the manager on commercial opportunities and providing client feedback Ralph Lauren Brand Ambassador Create a unique and elevated environment in line with the Ralph Lauren sales code Embody the Ralph Lauren values and spirit Support the manager(s) developing the team's product knowledge and Selling Culture Operations Be an expert of the Ralph Lauren store systems and procedures to enhance selling efficiencies and to build the client database Participate in-store merchandising activities in line with the Ralph Lauren standards and creative directives Maintain established operational and merchandising store standards Pay Range Max Pay Range Min

Position Overview WHAT WE OFFER The opportunity to work for an iconic and unique lifestyle brand Exciting career opportunities Competitive benefits package and discounts An environment where you can bring your whole self to work Essential Duties & Responsibilities WHAT YOU'LL DO Business Client Development Deliver an extraordinary best in class and personalise level of service to maximise sales and commercial opportunities in store and via out-reach Perform to expert level to build and nurture a loyal client base of Very Important Customers (VICs) Super VICs & top clients Initiate & execute bespoke events & experiences for your clients Leadership & Engagement Support Create a unique and elevated environment in line with the Ralph Lauren sales code Act as a professional Ralph Lauren ambassador & representative to effectively network, and remain up to date with competitor activity, innovations, trends, events, campaigns Maintain an expert level of brand & product knowledge Operations Expert of Ralph Lauren clienteling and digital tools, Ralph Lauren store systems and procedures Uphold & coach Brand standards and Brand presentation Attend the buys & communicates product and client feedback to buyers & managers Pay Range Max Pay Range Min

Handle Recruitment are seeking candidates who are passionate about events, marketing, advertising or other areas of media and creativity to join an international festival of creativity in the run up to the 2026 event. The festival is highly reputable and widely regarded in the advertising, brand marketing and creative communications world so this is a fantastic opportunity for candidates looking to gain invaluable experience within the creative industries! As the Customer Engagement or Customer Service Associate your responsibilities will include: Be the first point of call for the agencies and companies entering work for the awards Take on a customer centric approach using telemarketing skills to contact existing and new customers from the creative communications field i.e. mainly advertising/ PR / media agencies and production companies Generate entries for the festival by helping customers understand the Awards structure, rules and entry process Become an expert on the entry system, website and downloadable documents to be able to assist customers with general and specific queries Inform customers of new initiatives within the Awards and encouraging entrants to begin the entry process as the deadline approaches Regular meetings with your team and manager to report on progress and feedback information Assist the Awards team in tasks and client relations associated with withdrawals and entry changes Potential - On-site customer service for Award winning delegates and attendees of the awards ceremonies Potential - On-site logistics and events work for Awards related tasks To be successful in the role you will have: Customer engagement experience in areas such as telemarketing, market research or client services A passion or active interest in creative areas such as marketing, advertising, media or events Availability to begin a temporary role in January and to work full-time hours, with the potential of travelling internationally in June Additional languages beneficial but not necessary Please apply now for a further conversation! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.