Vip / Private Sales Manager - Fine Jewellery

Country :
United Kingdom
Region :
County :
Greater London
Town :
Category :
Contract type :
Availability :
Full time
Experience :
2 to 5 years
Job reference n° :

Job description

My client is one of the most iconic fine jewellery houses world wide. They are seeking a private sales manager to drive sales with VIP clientele and manage a small concession within renowned department store.

The Role:

* Deliver exceptional sales performance
* Implement and manage the GSD's directive on maximising the brands visibility and presence with clients and footfall
* Create and implement individual and store sales plan to drive and realise sales objectives, produce sales reports and communicate these to the GSD
* Think tactically and strategically to implement the retail business plan as directed
* Monitor individual and store KPI's to ensure excellent productivity and performance metrics and optimise any opportunities within the department trading platform
* Define customer service standards to increase sales performance, maximise market share, and offer a consistent luxury customer experience
* Help develop and maximise the team to ensure a top functioning business unit
* Lead, motivate and inspire the team and promote a positive work environment to ensure the team is maximising opportunities and increasing sales
* Regularly listen to and solicit feedback, encourage dialogue and support new ideas to inspire team creativity
* Be a Brand Ambassador at all times
* Maintain the highest in-store standards including merchandising, visual display and security
* Liaise with the CRM team on all client communications, written and verbal, ensuring appropriate tone and content

The Candidate:

* Ability to accelerate the concession to meet sales expectations and help GSD
* to further strengthen the relationship with department store management and most importantly to keep building relations with the Private Service Suite
* Proven and visible track record of driving store sales to achieve monthly, quarterly and annual sales plans
* Justified competency in identifying and developing new opportunities to grow customer base and increase loyalty, while ensuring brand awareness
* Be a keen net worker
* Proven team and individual leadership skills
* Demonstrated capability to identify, acquire and develop high-performing team members
* Exceptional retail experience in delivering a meticulous client and selling experience in a luxury retail environment
* Ability to convert browsers into clients and the strong ability to inspire trust, integrity and professionalism with clients
* Exceptional communication and interpersonal skills and being able to perform under pressure
* Being able to keep clear sight of goals, targets and the strategic agenda bestowed upon the
* concession manager by the GSD
* Past professional experience in running all day to day retail operations for a retail business unit
* Proficiency with Microsoft Office software (Word, Excel, Outlook, Point of Sales (POS) system)
* Flexibility to work non-traditional hours, including days, evenings, weekends and holidays
* Confirmed ability and desire to work in a fast-paced, changing environment

The Package:

* Salary up to £55,000, depending on experience
* Excellent company benefits
* Commission on personal sales
* Yearly bonus scheme

Due to the high volume of applications only shortlisted candidates will be contacted.

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