Gatwick, England, UK
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Travel Retail - jo Malone London - Account Coordinator - Gatwick.Wdf-North - 37.5h/Week - Full Time, Permanent

Country : United Kingdom United Kingdom

Region : South East

County : West Sussex

Town : Horley

Category : Sales

Contract type : Permanent

Availability : Part time

Job description

At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.

The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique and housekeeping duties. The Stylist will understand their individual sales and service goals

Responsibilities and tasks

· Deliver exceptional customer service

· Maximise sales performance and productivity

· Build collaborative relationships with your colleagues

· Support the execution of in store events

· Awareness of stock and inventory

· Maintain high VM standards and work environment

· To be aware of competitor activity and to drive an omni-channel approach

· Adhere to Brand grooming guidelines

· Maintain the high standard of housekeeping

Our Brand

The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.

At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.

Our company brand is the articulation of who we are-it defines our corporate entity, The Estée Lauder Companies.



We are a bold, diverse community-home to the most creative talent.



We have pushed the boundaries of possibility for 70+ years-together, we are inventing the future of beauty.


Global Citizens

We are a bold, diverse community-home to the most creative talent.

As a company, we've always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we're ready to share and amplify our company brand so that we can build on The Estée Lauder Companies' leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we've just completed the same exercise for our company brand, The Estée Lauder Companies.

Together, WE ARE The Estée Lauder Companies. #ELCfamily

Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process - requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible.

Job: Retail - Store

Primary Location: GB-ENG-Gatwick

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 2220779

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



  • The Ideal Candidate

    The ideal candidate will be warm, kind and friendly, love to help with a 'can-do' attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
    · The ability to provide inspirational, authentic and personalized customer service
    · Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
    · Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

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