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Too Faced - Business Manager 30Hrs - John Lewis Brent Cross

Country : United Kingdom

Region : London

County : Greater London


Category : Sales

Contract type : Permanent

Availability : Full time

Job description

Too Faced are looking for a motivated and inspirational new Business Manager to lead our team and manage the counter at John Lewis Brent Cross. This is a busy counter, so a passion for the beauty industry and taking lead to provide a high-touch customer service is a must. Too Faced are a serious makeup brand who knows how to have fun - and this role is all about looking and feeling great while you inspire confidence in our customers, building strong relationships, and encouraging them to 'own your pretty'!

This is a 30hr/week position and responsibilities include:  management of a Sales Consultant; ensuring the counter represents the brand according to guidelines; planning staffing schedules and coverage within budget; driving daily/weekly/monthly/annual sales goals; managing testers, samples, and other non-sellable goods within budget; executing in-store and out of store events and delivering an exceptional customer experience. This position collaborates with the area Sales and Education Executive and Head Trainer to coach and develop the team.

·         Manage a Sale Consultant including staffing rotation schedules, coaching of sales & artistry skills, and setting individual sales goals.·         Set the example in exceptional product knowledge and service; lead team artists to create a flawless customer experience and a build a loyal clientele base to drive sales.·         Manage sales goals and payroll investment to achieve financial goals.·         Build and implement an effective clientele program that drives loyalty, drives sales and supports the achievement of sales targets.·         Create in-store events and clientele programs aligned with the brand calendar for the market to support new product launches, core product initiatives, and key selling periods.·         Take a strategic approach to building and developing the brand business within the store.·         Build strong, effective relationships with John Lewis' management, and within Too Faced to drive strong business results and implement best practices.·         Develop a plan to continually develop and refine the sales, artistry and customer service skills of the team.·         Manage the tester and samples budget and ensure orders are placed on time to support the business.·         Monitor level of cleanliness of counter stock & display units.·         Adhere to current merchandising guidelines.·         Communicate with your area Sales and Education Executive at least once weekly with a status call and by regular emails to update.


·         Previous experience in a luxury retail environment is essential, ideally within the cosmetics industry·         Proven experience managing a team at the same level·         Proven ability to be strategic with a strong business acumen·         Successful experience building and executing a clientele strategy·         Ability to lead, develop, and motivate staff including conflict/resolution and problem solving skills·         Experience forward planning and achievement of financial goals·         Proven track record of success as a Business Manager·         Strong customer service, clientele and communication skills·         Excellent organization skills to plan & execute in store events·         Have strong commercial awareness·         Excellent knowledge of MS Office, especially Excel is mandatory·         Professional knowledge of the luxury department’s structure, make up business and KPIs.

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