Milton Keynes, England, UK
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Tom Ford - Make up & Fragrance Specialist - John Lewis, Milton Keynes - 15 Hours - Part-Time, Permanent

Country : United Kingdom United Kingdom

Town : Milton Keynes

Category : Retail

Contract type : Permanent

Availability : Part time

Job description

JOB TITLE: SPECIALIST RESPONSIBLE TO: COUNTER/BUSINESS MANAGER MAIN PURPOSE: To achieve the retail objectives of the Tom Ford Beauty brand and ensure the success of the account. To promote and maintain the Tom Ford Beauty image and service standards. KEY RESPONSIBILITIES AND STANDARDS SELL THE TOM FORD BEAUTY BRAND Achieve required retail sales targets; daily, weekly, monthly as set by the Company and communicated by the Counter Manager. Achieve the daily target of new customer recruitment as communicated by the Counter Manager. Utilise Customer Registry system to strengthen customer loyalty and maximise new launches and events through targeted customer communication. GIVE EXCELLENT CUSTOMER SERVICE
- Give prompt, polite and efficient service at all times.
- Adhere to the Tom Ford Beauty service standards at all times.
- Communicate and demonstrate product expertise with every customer. PERSONAL GROOMING
- Maintain high standard of personal grooming as required by Tom Ford Beauty.
- Wear the Tom Ford Beauty uniform and maintain the uniform clean, professional condition.
- Adhere at all times to Tom Ford Beauty specific makeup guidelines.
- Wear only Tom Ford Beauty products during working hours unless otherwise specified. WORK EFFECTIVELY AS PART OF A TEAM
- Help colleagues and promote team efficiency by being flexible and taking on tasks as required.
- Communicate information to the Counter Manager and colleagues as needed.
- Maintain high standards of time-keeping on the counter to ensure team efficiency. MAINTAIN HOUSEKEEPING STANDARDS
- Clean counters, tester stands and displays regularly to maintain Tom Ford Beauty brand image.
- Merchandise the counter according to brand guidelines.
- Adhere to brand hygiene standards and correct utilisation of all selling/demonstration tools and take action to ensure the counter complies with these. COMPLETE ADMINISTRATION
- Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the Counter Manager. 7. CARRY OUT OTHER TASKS
- Carry out any other duties as may be required to support the Counter/Business Manager, the Sales & Education Executive and/or the Company from time to time. Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process - requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible.


Previous beauty/ artistry experience is desirable. All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software is desirable
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