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Cheshire, Cheshire, UK
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Support Team Leader

Country : United Kingdom United Kingdom

Town : CHESHIRE

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

- Plan & manage customer support model store guidelines & standards to excellent standards
- Manage and lead on delivery processing to meet UPH targets
- Opens/closes store autonomously
- Organizes & coordinates Customer Support teams
- Stock Management
- Updates on Communication both verbally and using Business Tools
Essential Duties & Responsibilities
- Lead a full count and complete floor set before trading commences
- Partner with the Floor Teams to identify Planogram Changes
- Review live inventory and complete stock level call outs
- Able to complete commercial walk round and give feedback on stock position
- Receive and receipt delivery on IP and escalate discrepancies / in transits with Inventory Control
- Manage iPod replenishment throughout trading day
- Manage day to day H&S and rectify/escalate issues as needed
- Lead by Example to maintain and protect Brand Integrity whilst resolving customer issues
- Able to access, read and interpret key Business Reports
- Coaches Individuals and Teams on SOP and Customer Support area procedures

Profile

- Previous experience within a retail supervisory position
- Ability to work autonomously and give proactive guidance in a fast paced and dynamic environment
- Empower the Team to put the Consumer at the Heart of what they do
- Able to prioritize work load, meet tight deadlines and specified standards
- Excellent organizational, planning and time management skills
- Ability to adapt to and implement Change
- Excellent communication skills and the ability to engage motivate and influence others
- Commitment to their own continuous development and supporting others
- Required language: English + local language
PFS - Sales Support Lead
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