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Country : United Kingdom United Kingdom

Region : West Midlands

County : West Midlands

Town : BIRMINGHAM BULLRING

Category : Retail

Contract type : Permanent

Availability : Full time

Experience : Less than 2 years

Company presentation

For the past 40 years, Diesel has been a leading pioneer in denim and casual fashion, moving outside and ahead of trends in its industry, spearheading the world of premium casualwear, and becoming a true alternative to traditional luxury. Diesel stands for passion, individuality and self-expression. Throughout the years, Diesel has perfected the art of next-level denim with products master-crafted by denim experts with an eye for experimentation and who excel in design, construction and treatments. Today, Diesel applies its expertise and profound love for research to many different categories, creating a real lifestyle offer. The range of complementary items includes kid’s apparel, fragrances, watches and jewellery, eyewear, furniture, in partnership with leading licensing players.

Job description

The Supervisor works with the Store Management Team to achieve store sales and maximizing profitability through effective management of the store team, service excellence and implementation of company programmes, policies and procedures.

Key responsibilities and accountabilities:

• Meet store sales and KPI targets
• Achieve stock loss target by implementing and executing controls
• Achieve successful Mystery Shop results through the management of customer service expectations
• Share business needs and potential actions with Store management in order to reach the achievement of KPI's
• Support the recruitment process as guided by head office
• Support any Employee Relations issues as directed by Store Manager/Assistant Manager
• Support management team in the organisation of the induction of all new recruits, covering all
aspects of their job responsibilities, including company history, customer service, product knowledge
and store operations
• Lead by example at all times, be available as support to the team
• Support employee development needs and development plans
• Seek ways to motivate, engage and inspire team
• Assign workload appropriately and effectively among store team.
• Organise and lead regular store meetings to communicate store targets, priorities and other relevant
topics/issues to the store team.
• Use the constructive feedback model
• Be a Diesel Ambassador, represent the brand by instilling the importance of customer service within
the team
• Promote exceptional service and foster long term relationships with customers
• Maximise efficiency and protect business integrity by applying store operations policies and
procedures provided by head office.
• Floor coverage to be efficient by utilising the scheduling tool provided to achieve business objectives
and maintain Diesel standards.
• To ensure the store is clean, organized and meets Health & Safety regulations.
• Full responsibility for the cash desk, the cash desk procedures and store opening/closing security.
• Ensure that all Visual Merchandising guidelines (criteria and quantities) are implemented effectively
and that all product presentation is maintained according to Diesel standards and guidelines
• Ensure that all store employees are constantly updated and trained on Visual Merchandising
• Slow seller management: identify commercial needs of store and communicate it to the Store
Management Team
• Provide Store Management Team with appropriate feedback

Profile

• Must be able to work within retail store hours which may operate 7 days per week. Hours will be on a rota basis
• Must have previous experience in retail sector
• Understands Premium customer service
• Great people person with excellent communication skills
• Understands the Diesel Brand
• Service orientated
• Possess Computer Skills
• Attention to detail
• Has a desire to learn management capability
 
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