Style Advisor Menswear - New Bond Street

GIVENCHY
Country :
United Kingdom
Region :
London
County :
Greater London
Town :
LONDON
Category :
Retail
Contract type :
Permanent
Availability :
Full time
Experience :
2 to 5 years

Company description

Hubert de Givenchy founded his namesake fashion house in 1952. No sooner did it open than it earned a reputation for breaking with fashion codes of its time. After an incredibly successful 40 years career he would be succeeded by some of fashion’s great talents that contributed to the house of Givenchy ongoing story.

Job description

Acting as a Givenchy Brand Ambassador for the Flagship Boutique, you will welcome clients and deliver a first class luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.



GENERAL DUTIES AND RESPONSIBILITIES

Welcome all clients to the Givenchy Flagship Store ensuring the client feels comfortable in the environment.
Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
Introduce additional complementary products targeted to your client and share product knowledge.
Process the sale in a confident and professional manner whilst maintaining the relationship with the client
Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image
Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the Department Manager
Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
Support control and management of stock in line with the guidance from Stock Control colleagues


KEY PERFORMANCE INDICATORS (KPI)

Mystery Shop Results
Weekly and individual sales targets
Conversion Rate
Units per Transaction
Average Transaction Value
Attendance

Profile

PROFILE
  • A minimum of 2 years’ experience in sales in a luxury, high fashion environment preferably Boutique
  • Experience in selling Mens Ready to wear and Formal-wear with an understanding of craftsmanship and quality
  • Passion for fashion and sales – Clienteling skills
  • A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
  • Excellent personal presentation – a Givenchy Brand Ambassador
  • Understanding of Retail KPIs
  • A fluent level in English is essential and additional languages are an advantage
 
 
PERSONAL QUALITIES
  • Strong Business sense and results orientated
  • Service orientated
  • Fashion culture
  • Can do, proactive and positive attitude
  • High level of self-confidence, drive and determination to succeed individually and as part of a team