Store Supervisor

Position: Store Supervisor (32 hours per week)

Location: Samsonite Store, Cotswold Designer Outlet, Unit 37, Platinum Dr, Tewkesbury GL20 7FY,

Availability: May 2025 (New store opening)

Job Purpose

The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.

The Store Supervisor includes but is not limited to the following major accountabilities:

Store Performance and Analysis:

• Has awareness of every communication and instruction sent to the store.
• Is aware of store budget and targets and has a good understanding of KPI's.
• Reports any information that can contribute to the success of the store.

Customer service:

• Applies the 4 mandatory selling standards with each and every customer.
• Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
• Uses up-to-date technical product knowledge to generate sales.
• Actively builds customer loyalty encourages personal trade.
• Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile.
• Exceeds the company target Mystery Shopping results (75%).
• Reflects the values of the brand and demonstrates passion for the brand.

Human Resources Management

• Assists in training, coaching, motivating, developing and retaining staff.
• Assists in developing team spirit.

Stock management:

• Assists in managing stock.
• Ensures correct pricing of products displayed on the shop floor.
• Minimizes losses to achieve the company shrinkage target below 0.5%.
• Assists in inputting and planning all stock movement and coordinates with the central retail team.

Operations:

• Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
• Completes and maintains all required paperwork meeting the required deadlines.
• Maintains permanent store cleanliness, appearance to offer a customer friendly environment.
• Performs all reasonably relevant duties that are requested by the Store Manager.
• If applicable, observes specific local requirements relating to the trading environment.
• Actively participates and attends appropriate training as and when required.

Merchandising, Marketing & Promotions

• Maintains store and window presentation and visual merchandising in accordance with defined standards.
• Has awareness of current promotions.

Communication

• Communicates in a clear, polite, courteous and understandable manner and listens to others.
• Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
• Complies with personnel dress code and grooming in line with company policy.
• Acts as an Ambassador of the Company and of the Company's Brands

Security

• To ensure that any security issues are acted upon where possible and reported to Management.
• To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

House Keeping

• Maintain high standards at all times within the branch.
• Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock

Attendance

• To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
• If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
• If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
• Any LOSS of business time must be made up and discussed with manager.
• To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
• To adhere to company attendance policy

Appearance

• Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.

Health & Safety

• Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
• Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.

Additional Responsibilities

• To perform duties of a similar nature as required and directed by Management.

Reporting line

• The Store Superivor/1st Sales Assistant is reporting to the Store Manager/the Assistant Store Manager

Skills required:

• Constant standing, bending, frequent lifting of luggage up to 15 kilos
• Computer literate
• Previous experience in retail
• Ability to work under pressure
• Team player and motivator
• Target driven
• Brand sensibility
• Flexibility