9 rue du Faubourg Saint Honoré
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Store Operations Manager - Flagship London

Country : United Kingdom United Kingdom

Region : London

County : Greater London


Category : Production - Quality

Contract type : Permanent

Availability : Full time

Experience : 5 to 10 years

Starting date : asap

Company presentation

Founded in Monestier de Clermont, Grenoble, France, in 1952, Moncler is now based in Italy. Over the course of the years the brand has teamed style with ongoing technological research which harnesses the knowledge of mountaineering experts. Moncler collections combine extreme needs with day-to-day city life. In 2003 Remo Ruffini took over the company of which he is now Chairman and CEO. Moncler directly produces and distributes it's own clothing and accessories collections, through its direct boutiques and the world’s most exclusive department and multibrand stores.

Job description

MONCLER is looking for a Store Operations Manager for its Flagship of Old Bond Street in London.

Moncler Store Operations Manager, as custodian of store’s assets, is accountable for leading all business support activities and processes, always ensuring effective and timely execution.
The Store Operations Manager, managing and coaching a dedicated team with energy and professionalism, enables the sales team to maximize store performances and provide excellent client service.

Responsibilities and tasks:
-Drive operational excellence being accountable for efficiency and accuracy of day-to-day Back of House procedures and processes
-Guarantee proper organization and accessibility of merchandise in the Stock Room in accordance with Moncler directives and procedures
-Plan, undertake and be accountable for all aspects of inventory operations, monitoring loss-prevention and inventory discrepancies.
-Ensure the implementation and execution of after sales service procedures striving for excellent results -Be the point of contact with regard to transfers in and out. -Have full ownership of cash/card handling and client data procedures; ensure correct data collection to strengthen relationships with Clients.
-Collect all data needed to have a clear understanding of all operations policies and procedures, in preparation to train colleagues and new hires.


  • 3 Years previous experience in managerial roles, in structured Fashion Luxury/Retail Companies (International Companies preferred);
  • Degree with specialization in Retail/Hospitality Management is a plus;
  • Willingness to relocate and evolve in the organization;
  • Proven background in staff recruitment and development;
  • Proven excellent client service and stock management skills;
  • Fluency & sophistication in local language, proficiency in English, while another language is a plus;
  • Digitally aware. Deep knowledge of MS Office and proven experience in clienteling, payments and warehouse management systems and tools.
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