Store Manager - Harrods

Country :
United Kingdom
Region :
County :
Greater London
Town :
Category :
Contract type :
Availability :
Full time
Salary :
Gold Offer (>£40,000)
Experience :
5 to 10 years

Company description

LOEWE began as a cooperative of leather artisans in the center of Madrid in 1846. German entrepreneur Enrique Loewe Rossberg consolidated the workshop under his name in 1872, creating one of the world’s original luxury houses. As LOEWE evolved and expanded over the next century, a commitment to modernity emerged as a defining characteristic: In the 1950s and 60s, LOEWE’s offices and stores in Spain became a beacon of progressive international design thanks to the radical architecture and interiors of Javier Carvajal. In the 70s and 80s, LOEWE’s capabilities with leather ensured rapid internationalization, resulting in store openings in Tokyo, Hong Kong and London. In 1970, artist Vicente Vela created the Anagram, the abstract symbol consisting of four intertwined Ls that has been stamped ever since on LOEWE’s products as an emblem of material and technical excellence. LOEWE’s first ready-to-wear collection was introduced in 1965 --bringing fashion into the core of the brand-- followed by the debut of the iconic, unlined Amazona bag in 1975. The house was acquired by leading luxury group LVMH in 1996. PRESENT. In October 2013, Jonathan Anderson was appointed Creative Director. Under his helm, LOEWE reconfigures a 168-year-old legacy of craft and innovation to take it into the FUTURE.

Job description

As Harrods Store Manager, you will act as the store CEO, being an Ambassador of the brand, effectively running the Leather goods and Ready to Wear concessions, ensuring maximum profitability and productivity.
You will be an inspiring and motivating leader and coach, developing the teams for both concessions to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encourage your team to build meaningful and sustainable relationships with their clients.
You will identify new business opportunities and implement actions to ensure your store meets sales targets and minimising stock loss, shrinkage and store operating costs.



Team Leadership & Engagement
  • Develop team members to ensure they deliver the Loewe experience to every Client. Support them with consistent coaching, identify their development and training needs, and tailor individual action plans
  • Identify, recruit and develop talents and work with HR to secure succession plans
  • Organise the team in an efficient manner according to business needs and delegate responsibility
  • Translate strategic and business goals into concrete and individual actions and objectives
  • Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
  • Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
  • Coach senior team members into taking responsibility for the management, development and engagement of their own teams
  • Take part in the recruitment, training, evaluation, motivation and development of the staff
  • Network with Loewe and LVMH colleagues to share best practices
  • Be the voice of HQ, communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Loewe and Being LVMH Values & Behaviours

Business & Client Development
  • Lead and develop the business of the store, by cultivating a comprehensive and strategic knowledge of your business and relating to all relevant stakeholders
  • Champion and develop a customer centric and service mindset in store
  • Partner with the regional Client Development Manager to identify key opportunities and best practices for the store and support them with the training and development of the team in this key area
  • Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team…) and fostering synergies between categories
  • Build a loyal Clientele, leveraging all clienteling tools from the CRM team
  • Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives
  • Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
  • Act as a Loewe ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
  • Be aware of the competitive landscape and market trends
  • Develop relationships with surrounding Loewe Store Managers to optimise business opportunities and Client experience

  • Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions
  • Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L
  • Take accountability alongside Store Support for the health and safety management of the store
  • Supervise loss asset protection and risk management
  • Control stock loss within the boutique budget and implement stock audits effectively
  • Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control

Specific needs


-Extensive retail management retail experience in the luxury goods sector.
-Existing International Clientele network
-Experience in managing VIP client events
-Excellent communication and relationship building skills
-Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
-A passion for Loewe and our collections
-Strong knowledge of fashion, trends
-Keen interest in culture and art
-Fluency in a second language (preferred)
-Master Degree desirable


-Competitive salary and bonus structure
-Private Medical Health Insurance
-Generous Pension scheme (employee input 3%, employer input 8%)
-Long term career path & Development structure
-Global mobility programme with worldwide opportunities