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Senior Programme Manager (Maternity Cover)

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : Sales

Contract type : Fixed-term

Availability : Full time

Experience : 5 to 10 years

Company presentation

Founded in 1856, Burberry today remains a quintessentially British brand, with a closely connected, creative thinking culture at its heart. Burberry believes that to be a great brand it must also be a great company and constantly leverages the energy of its culture. Headquartered in London, the brand has built a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies.

Job description

We have a great opportunity to join our Commercial team in Horseferry House as Senior Programme Manager on a Maternity Cover contract. Reporting directly into our Director of Customer Service, the candidate will develop and execute strategies to deliver a consistent customer experience and drive revenue through maximising customer contact sales opportunities. You will champion and execute projects and key change initiatives to support business strategy, making sure we are delivering a ‘wow’ experience in line and consistent with Burberry’s other customer contact points.

Profile

  • Proven track record of working in Contact Centre/Customer Service Management (5+ years)
  • Project management experience
  • Experience of leading and managing teams
  • Deep understanding of the luxury retail business and its customers expectations
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