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Security Operations Centre Supervisor

Country : United Kingdom United Kingdom

Region : England

County : Greater London


Category : Logistics

Contract type : Permanent

Availability : Full time

Job description

Security Operations Centre Supervisor

Job Introduction

Selfridges has always been much more than a shop. We're a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We're here to help make the world brighter. And you can be an important part of this. We'll talk more about the role below, but before we get to that, let's share with you the good stuff...

Rewards and benefits

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

  • Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely
  • Generous annual leave that increases with length of service
  • Up to five paid volunteering days - from beach cleans to co-ordinating food and clothing donations
  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
  • Defined pension contribution scheme
  • Generous bonus and/or commission scheme
  • Enviable team member discount including sale previews and double discount days
  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
  • Subsidised gym memberships
  • Annual travel pass and cycle-to-work schemes
  • A sustainable car salary sacrifice scheme
  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
  • Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail...

Role Responsibility

As a Security Operations Centre Duty Supervisor, you will take the day to day supervision of a Security Operations Centre that operates 24/7/365 with a team of Analysts around you, on a shift basis, to protect our People, Property and Profitability. Supporting in the co-ordination of the day to day monitoring of all key systems (CCTV, Alarms, Travel, Media, Social Media, Building Management, Fire Safety) and their integration across all key locations.

As Security Operations Centre Duty Supervisor you will:

  • Support in shift operation for the SOC team, with assistance from the Security Operations Centre Duty Manager, working closely with the Duty Manager on shift to ensure tasks delegated are completely thoroughly and effectively by yourself and surrounding Analyst team.
  • Act as a role model within the Security Operations Centre for all internal and external parties, ensuring your ways of working are replicated and demonstrated to the rest of the Analyst team within the SOC.
  • Effectively identify areas of improvements within the Security Operations Centre, escalating ideas and suggestions to the Security Operations Centre Management team
  • Ensure a high standard of customer service and operating levels are maintained within the Security Operations Centre, addressing, and escalating any concerns to your Duty Manager
  • Partner with Loss Prevention and Crime & Investigates team to understand and investigate internal and external theft. Preparing police witness statements and evidence to support investigation or prosecution of offenders.
  • Ensuring control is kept when on duty within the Security Operations Centre, monitoring performance and key KPI levels
  • Assist with feedback for performance reviews on the Security Operations Centre team
  • When necessary, deputise for the Security Operations Centre Duty Management team
The Ideal Candidate

  • Knowledgeable. Have a background in both the retail and security industry, you will have experience of SOC policies and procedures.
  • Collaborative. Building relationships is one of your strengths. Whether it's with the team to drive performance, your stakeholders to initiate positive change, or with the wider Selfridges community, you realise the importance of working together
  • You understand the importance of leading by example and identifying areas of focus for team members working closely with you to help address and improve.
  • A great communicator. Able to manage multiple stakeholders, and are able to pull together multiple communication sources to create a full picture to escalate
  • Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance in times of crisis.
  • A strong customer service background. Understanding the importance of how to approach both internal and external customers, ensuring a strong service is offered through both yourself and the team around you.
About the Company

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

Our awards cabinet

We're not ones to brag, but since you asked...Selfridges has won the award for The World's Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a 'Best 25 Big Company to Work For 2020' as awarded by The Sunday Times.


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