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Address
Versace UK PLC
189 Brompton Road,
London, SW3 1NE
Website
uk.versace.com/
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Sales Associate _ Harrods

Country : United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : Retail

Contract type : Permanent

Availability : Full time

Experience : 2 to 5 years

Company presentation

Founded by Gianni Versace in 1978, Versace is one of the world's leading international fashion brands and is a symbol of Italian style worldwide. The Myth of Versace is famous throughout the world – It is a myth of fashion, glamour and being sexy.

The key elements, also known as the DNA of the Maison, include leather & studs, Metal Mesh, Color & Print and Baroque Aesthetics. These elements are often inspired by Arts & Artists, Theater & Ballet, and Celebrity Culture.

The company designs, manufactures, distributes and retails luxury products ranging from the haute couture of Atelier Versace, to prét-à-porter collections, from jewelry to perfumes, from home furnishings to fine porcelain art de la table collections, from watches to interior design projects.

Versace operates as a lean organization, developing leadership and excellence with the most talented, extraordinary, world class people.

Job description

Position reports to: Store Manager.

Job purpose: Build relationship with customers and maximize sales opportunity, whilst maintain store in terms of image, product and operations, and delivering the Versace customer experience.

Business Development:
- Achieve individual objectives and contribute to the achievement of store objectives.
- Strive to always increase brand and product knowledge
- Master selling skills to satisfy customer needs.
- Take action to maximize the sales opportunity on all categories.

Client Management:
- Ensures superlative customer service standards, in order to meet customer expectations.
- Act as brand ambassador to build relationships with new customers and VIP clientele.
- Deliver the ultimate VERSACE experience to increase customer loyalty.
- Solve customer complaints in a professional and positive manner, always offering follow up.

CRM:
- Capture customer data all the time.
- Proactively take possible actions to maintain a long termrelationship with customers.
- Participate in the organization of In-store & Promotional events, as per Shop in Charge guidelines.

Operations:
- Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.).
- Remains in compliance with operational and company policies and procedures.
- Ensures store presentation and visual merchandising standards are maintained according to company directives.

Profile

- 2-3 years of experience in retail – luxury experience preferred.
- Fluent in English, however any additional languages would be beneficial.
- Computer skills to include operation of retail point of sale system, Word, Excel and email.
- Strong relationships skills and ability to maintain long-term with clients and community and understands the needs and changes of the market.
- Strong teamworking and relationship skills.
- Organization and problem-solving skills.
- Strong verbal communication skills.
- Strong networking and clientelling skills.
- A positive, outgoing, high energy personality able to thrive within a high paced environment and being multi-tasking.
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