×
News
The latest news
access_time
DKNY Tech offers up the latest vintage streetwear revival
access_time
Kering and Moncler: The risks and rewards of a possible alliance
access_time
Shopping craze predicted for three ‘Super Saturdays’ before Christmas
access_time
Handbags at the ready: V&A introduces new fashion exhibition dedicated to our favorite accessory
access_time
Atlas for Men targets new international markets for outdoor wear
access_time
CMA puts JD's Footasylum takeover on hold
access_time
Uniqlo opens first store in Vietnam
access_time
Argos launches Christmas hair & beauty campaign with influencer
access_time
H&M Group tests subscription rental in China via COS and YCloset
access_time
Raf Simons and The xx are launching their fashion capsule collection this month
access_time
Hong Kong and Claudie Pierlot woes mean guidance downgrade for SMCP
access_time
Mulberry unveils first 100% eco leather bag
access_time
Primark trading statement says little, talks up strong store pipeline
access_time
Ulta posts sales gains and higher than expected earnings
access_time
Rochas and Alessandro Dell'Acqua part ways
access_time
'Crystal Clear' is the new Baccarat collection by Virgil Abloh
access_time
Aubade collaborates with Chinese artist Hong Wai on exclusive lingerie collection
access_time
Tiffany Q3 profit misses on slow Americas, Hong Kong demand
access_time
Moncler plays down possible Kering tie-up amid luxury merger wave
access_time
Next plans warehouse expansion
access_time
Kim Kardashian announces a glitzy holiday makeup collection
access_time
Guess is about to make its jeans more sustainable
Surname
Alessandro Mascheroni
Share
Text size
aA+ aA-
Print
Click here to print

Sales Associate

Country : United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : Retail

Contract type : Permanent

Availability : Full time

Experience : 2 to 5 years

Company presentation

Founded in 1818 as a gentleman’s furnishings and haberdashery shop, Brooks Brothers is America’s oldest clothier. From 201 years the brand is being defining the standard of dress in America and has evolved into a global lifestyle brand offering complete apparel and accessories collections for men, women and children. Brooks Brothers products are world renowned for innovation, quality, timeless style and exceptional value. As America's oldest clothing retailer, Brooks Brothers has a long history of creating long-term relationships with both our Customers and our Associates. With 700 stores throughout the world, we are present in 46 countries and we continue to grow the brand with a respect for our heritage and a vision for the future.

Job description

For our store in London we are looking for a new Full-Time Sales Associate.

In that role you will stand at the very center of our organization, transforming as Brand Ambassador the store visit into a memorable shopping experience.
Your role will be to engage the customers in their discovery of our heritage through storytelling and creating an atmosphere of passion, energy and enthusiasm for Brooks Brothers collections.
You will build relationships with each customer that last over time, and begin with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. Furthermore, your role will be to act as a trusted advisor of style, providing styling suggestions to the customers by understanding their life style and preferences with the highest level of service.


These are the main responsibilities for the role:


CUSTOMER UNDERSTANDING & ENGAGEMENT

• Provide outstanding customer service experience by:
• Conveying brand messages and values through storytelling to create an emotional connection and promote brand loyalty, leveraging on Brooks Brothers’ Heritage and stories to support and enhance the selling ceremony
• Guaranteeing Selling Flow execution (from the Welcome to the Sales closure) to understand the client and build intimate knowledge of preferences, contact information, and lifestyle to develop customer profiles
• Demonstrating agility in responding to different customer types, using flexibility in conversational style and approach
• Offering a personalized service to meet the customer’s current and future needs, through demonstrating basic understanding of Made-to-Measure and the ability to introduce and promote it
• Proactively developing a continued trustworthy customer relationship as appropriate (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls)
• Actively listening to customers’ needs and requests and utilizing product knowledge to meet the needs of the customer
• Takes ownership of resolving & escalating as appropriate to the Store Supervisor/ Assistant Manager the customer issues or complaints with empathy, while adhering to internal customer service policies such as alteration, repair, returns, etc.



SALES MANAGEMENT & PROFICIENCY

• Drive and maximize sales performance to consistently achieve individual sales target while ensuring a memorable costumer experience
• Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Management
• Propose service, MTM, RTW products to push styling and assist the team to achieve and overcome selling challenges



TEAM WORK

• Actively communicate customer and product information to the broader store team for everyone’s alignment to ensure customer and business needs are met
• Role model good team work to enhance the overall team moral and create an enthusiastic and engaged sales force environment
• Respect diverse opinions, suggestions and feedback in an effort to work collaboratively together to achieve a common goal. Embrace others’ differences in the spirit of promoting a diverse and inclusive culture.



BRAND PRESENTATION & STORE OPERATIONS

• Demonstrates consistently high standards of personal grooming in accordance to Brooks Brothers grooming standards and guidelines
• Adhere to Brooks Brothers store operations guidelines and time and attendance policies and standards
• Contribute to maintain the store environment clean and tidy and product display in order
• Follow the directions of the Store Manager or appointed Store management team members (SPV-ASM) on store operational tasks that may include but are not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc.
• Utilize store systems (i.e. Cash till) as needed efficiently and accurately
• Ensure in-store Visual merchandising adheres to given guidelines: support window displays as required, demonstrating accountability for every aspect of the overall store including back of the house operations (partnering with the stock team and instore VM, if present)

Profile

  • Sales and target driven
  • Proven experience in premium/luxury brands
  • Ability to build lasting relationships within the Company and with the customers
  • Highly organized and able to work well under pressure
  • Excellent communication skills and customer service
  • Commercially aware

Specific needs

The knowledge of a second foreign language - in addition to English - will be positively considered.
Share
Print
Click here to print

Similar Offers

Piaget - Arabic Speaking Sales Associate, Harrods

PIAGET
access_time | place London

Sales Associate (Temp or Perm Opportunities Available / Part Time And Full Time)

STEPHANIE JACKSON RECRUITMENT.
access_time | place London

Luxury Sales Associate Russian Speaker - Boutique

CONFIDENTIAL
access_time | place London

Sales Associate

GIOVANNI RASPINI
access_time | place London

Luxury Homeware Sales Associate

FOUR SEASONS RECRUITMENT
access_time | place London

Luxury Footwear Sales Assistant

FOUR SEASONS RECRUITMENT
access_time | place London

Senior Sale Assistant - Covent Garden

SANDRO
access_time | place London

Sales Assistant

IR0
access_time | place London

Sales Assistant, Full Time - Boutique, London

MAJE
access_time | place Londres

Sales Associate (Temp or Perm Opportunities Available / Part Time And Full Time)

STEPHANIE JACKSON RECRUITMENT.
access_time | place London

Luxury Sales Associate - Selfridges

LA PERLA UK
access_time | place London

Retail Sales Assistant

FOUR SEASONS RECRUITMENT
access_time | place London

Sales Assistant - Mayfair

GIUSEPPE ZANOTTI
access_time | place Londra

Sales Assistant, Full Time - Marylebone, London

MAJE
access_time | place Londres

Senior Sales Associate

RETAIL PERM
access_time | place London

Sales Consultant

360 RESOURCING
access_time | place London

Senior Sales Associate - London Boutique

RETAIL PERM
access_time | place London

Part Time Sales Consultant - London Mayfair

PAUL SMITH
access_time | place London
urgent
×

Sign in

Register

Sign in

Register

To allow the recruiter to contact you rapidly, please include your contact information above.

Postuler

Please note:
Individual files must not exceed 1 Mb

< Return

Postuler

< Return

Your application for the job offer Sales Associate has been successfully sent.