We are looking for energetic candidates who are sales driven for a Full time Senior Sales Associate. As an Ambassador of Shaun Leane, you will ensure a unique client experience before, during and after a sale. You achieve sales targets and proactively develop your client portfolio. You also participate to the daily concession operations. You are proactive, well spoken, a team player, and are talented at building relationships at every level.
 
During your role, you will be required to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our own brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Responsibilities: 
 

• Achieving and exceeding sales targets.
• To develop and maintain exceptional product knowledge, along with a full understanding and passion for the history and heritage of the House.
• Providing world-class customer service, ensuring a unique and tailored client experience.
• A good understanding and knowledge of luxury jewellery, diamonds and precious metals, ensuring that customers are informed and aware.
• Ensuring the efficient management of black book clients and VIP customer database to facilitate return business.
• Visual merchandising, including daily housekeeping in order to maintain high standard product presentation.
• Providing stock reports, daily sales reports and overseeing stock control.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Personal appearance and presentation must always be strictly in line with company standards.

 

 

 
Skills and Experience Required

• Sales experience in a similar role / luxury retail - A proven record of excellent sales – ideally jewellery
• World class customer service with excellent understanding of customer priorities.  A pro-active attitude, with confidence in your ability to cultivate your own client book.
• An innovative and enthusiastic approach to visual merchandising.

• Ability to adapt to frequent change in a high-pressure environment

• Ability to initiate contact and communication and build a rapport.

• Ability to work on own initiative.
• Excellent working knowledge of the luxury retail sector and jewellery.
• Arabic speaker is highly advantageous.

 
Person Specifications

• Excellent communication and interpersonal skills with the ability to build and maintain relationships

• Able to work in fast paced environments

• A strong team player and considerate of colleagues
• A friendly, approachable, confident personality.

Fine Jewellery Sales Experience Required