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Sales Advisor

urgent

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : Retail

Contract type : Permanent

Availability : Full time

Experience : Less than 2 years

Starting date : ASAP

Salary : £23000

Company presentation

For over a decade, Shaun Leane has redefined the standard of British jewellery design. Fusing innovation with exquisite craftsmanship, the House is known for a timeless elegance that epitomises modern romance. Creator of some of the most admired jewellery masterpieces of the twenty-first century, Shaun Leane is fast becoming one of the world’s pre-eminent jewellery houses.

Job description

 
We are looking for energetic candidates who are sales driven for a Full time Senior Sales Associate. As an Ambassador of Shaun Leane, you will ensure a unique client experience before, during and after a sale. You achieve sales targets and proactively develop your client portfolio. You also participate to the daily concession operations. You are proactive, well spoken, a team player, and are talented at building relationships at every level.
 
During your role, you will be required to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our own brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Responsibilities: 
 
  • Achieving and exceeding sales targets.
  • To develop and maintain exceptional product knowledge, along with a full understanding and passion for the history and heritage of the House.
  • Providing world-class customer service, ensuring a unique and tailored client experience.
  • A good understanding and knowledge of luxury jewellery, diamonds and precious metals, ensuring that customers are informed and aware.
  • Ensuring the efficient management of black book clients and VIP customer database to facilitate return business.
  • Visual merchandising, including daily housekeeping in order to maintain high standard product presentation.
  • Providing stock reports, daily sales reports and overseeing stock control.
  • Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
  • Personal appearance and presentation must always be strictly in line with company standards.
 

 

Profile

 
Skills and Experience Required
  • Sales experience in a similar role / luxury retail - A proven record of excellent sales – ideally jewellery
  • World class customer service with excellent understanding of customer priorities.  A pro-active attitude, with confidence in your ability to cultivate your own client book.
  • An innovative and enthusiastic approach to visual merchandising.
  • Ability to adapt to frequent change in a high-pressure environment
  • Ability to initiate contact and communication and build a rapport.
  • Ability to work on own initiative.
  • Excellent working knowledge of the luxury retail sector and jewellery.
  • Arabic speaker is highly advantageous.
 
Person Specifications
  • Excellent communication and interpersonal skills with the ability to build and maintain relationships
  • Able to work in fast paced environments
  • A strong team player and considerate of colleagues
  • A friendly, approachable, confident personality.

Specific needs

Fine Jewellery Sales Experience Required
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