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Retention Marketing Manager - International Markets

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : Retail management

Contract type : Permanent

Availability : Full time

Job description

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity

We are looking for a Retention Marketing Manager to lead the functional Retention Marketing Managers within QVC International markets. Reporting to the VP of QVC International Platforms, you will ensure the application of Best Practices to grow our customer base and ensure its health. Also you will oversee the retention marketing system landscape and making sure state-of-the-art tools are applied in the most efficient way.

This role can be located in any of our international markets; London, Dusseldorf, Milan or Tokyo.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewellery - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.

Your Impact

  • You will be the primary business contact for the Selligent CRM system working on the opportunities and capabilities for the QI business.
  • You will support the retention marketing across all the international markets ensuring customer growth.
  • You will take ownership of our "Mention Me" loyalty program across all international markets
  • You will lead optimisation of in market retention marketing workstream.
  • You will work closely with finance and analytics teams and be able to give actionable insights.
What You Bring

  • Experience leading a global Retention Marketing team in multiple markets
  • Analytical mindset
  • Very good technical knowledge Retention Marketing Tools (e.g. Campaign Management Tools, Marketing Automation, Machine Learning) experience of using Selligent would be advantageous.
  • The ability to influence at all levels
  • Strong experience in translating data insights into clear actions and having the capability to convince and engage other stakeholders
  • Business fluent English spoken and written
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