Retail Operations Manager
Country : United Kingdom
Region : London
County : Greater London
Town : LONDON
Category : Logistics
Contract type : Permanent
Availability : Full time
Experience : 5 to 10 years
In the UK we currently oversee 56 concessions and 85 Retail Personnel within this department. We are a passionate and dedicated division, with +18% new openings in 2018 and +50% new openings in 2019.
In order to strengthen our UK Retail team, we are now looking for a
Retail Operations Manager
•Ensure compliance with company policies and procedures.
•Provide solutions that address performance issues in a timely and effective manner, including weekly trade bulletins.
•Mentor and motivate sales staff to put in their best in order to achieve financial goals.
•Work with and implement budget plans across the retail operation.
•Monitor the activities of the customer service department of the retail outlets to ensure a satisfied clientele.
•Contact store managers and other retail staff to communicate relevant information – MD, Promotions, activities etc.
•Visit retail establishments to ensure efficient and effective management as well as high performance sales.
•Develop policies for the merchandising of goods in retail stores.
•Monitor inventory levels to determine the need for stock supply at each retail unit. Action and maintain stock transfers with the merchandising team.
•Control all delivery schedules and issues with department stores book in procedures.
•Prepare AVA Stock control report for House of Fraser online.
•Set and regulate product pricing using results of market and demand analysis.
•Ensure compliance with health and safety policies and procedures at retail sites.
•Listen to customer complaints to address and resolve their issues.
•Evaluate Operational and financial records to determine sales performance.
•Stock check function for retail.
•Work with PR Function to implement successful launch campaigns at store level within budget.
•Act on behalf of Retail to support and drive all new store openings, closures and re-fits, hosting a weekly meeting with key business stake holders.Create and manage a store opening checklist.
•Streamline and maintain store tools – trackers, VM Standards, Competitor analysis
•Floorplan control updates.
•Competitor analysis management.
•Work with the Merchandising function- Promotions calendar to manage.
- Graduate with a proven track record (4 years minimum)
- Work with own initiative
- Excellent multitasking abilities
- Likes a challenge and a diverse workload – Operational, Analytical and Numerical
- “Can do” approach
- High social competence in dealing with people
- Identification with our brands and enthusiasm
- Ability to travel is necessary
- A corporate culture that is characterized by respect and responsibility in dealing with each other
- Attractive compensation with defined benefit premiums
- Individualized on the job training
- Employee Discount