Prada Beauty Business Manager, 1, Selfridges Birmingham

PRADA Beauty - Business manager

Selfridges Birmingham

In a world where stereotypes box people into standardized cases, new generations feel the vital need to open new perspectives.

Prada questions conventions by bringing to life fresh, functional, and avant-garde ideas to the world.

Free-thinking beauty ahead of its time, driven by tech and creativity that offers new possibilities for self-reinvention.

We are delighted to announce the arrival Prada Beauty into UK and Ireland this summer.

When you love your work and the people you work with, amazing things happen...

Freedom to go beyond, that is the beauty of L'Oréal.

Are you passionate about all thing's beauty? Do you love making people feel amazing? Then we would love to connect with you!

Your Mission....

To provide a meaningful & unexpected Prada Beauty Experience and elevated Prada Beauty Services to customers in Point of Exploration and Online to achieve sales target and build customer loyalty

Joining us....

- Function as a true Brand Ambassador, by constantly demonstrating PRADA brand values & engagements leading your team by example.

- Share your passion for beauty, products knowledge, and application techniques to customers

- Provide beauty /fragrance advice and consultation to create a meaningful & memorable customer experience, through human connection and by leveraging brand storytelling & beauty tech tools

- Build strong emotional bonds with customers and expert customer profiling, thanks to active listening and reading between the lines while leading your team by example

- Generate sales to achieve sales target by applying brand selling method and maximize selling opportunities by link-selling and cross-selling

- Capture customer data qualitatively and quantitatively for loyalty purposes in compliancy with data applicable regulation

- Stay updated on offline and online beauty trends and competition

Your profile

- You have previous experience in managing leading and coaching a Premium beauty team

You have excellent business acumen including sales analysis, inventory management and business operations

You are sales and KPI driven with a proven history of achieving targets.

Experienced in managing, coaching creating activity and leading a team to success

You love to share your passion in beauty, to connect with people and accompany your customers on their journey of self-discovery and self-reinvention.

- You lead sales challenges, by creating perfect customers experiences and event.

- You lead in building a genuine relationship with customers by giving personal and trustworthy advice.

- You are enthusiastic to converse with customers either face-to-face or online

- You are open-minded, flexible, and agile, always eager to explore and learn new things.

- You are digitally at ease

Your KPIS

- Customer satisfaction: NPS/Customer Experience Score

- Sell-out target

- Productivity: IPT/AUS/Conversion rate/Daily transactions

- Data capture: # of new customers, # of updated

- Beauty Tech Services: # of services/day, WOB, data capture

Your skills

- Human Connection: Cross-channel empathy, adaptive & engaging selling, active listening

- Customers Inspiration: Storytelling

- Data Tools proficiency, Brand & categories knowledge, service orientation, Camera-facing interactions,

- With Purpose: Group & Brand engagement

Support And Development...

• Your induction will be face to face with the Prada education manager.