National Education & Events Manager - Nars
Country : United Kingdom
Region : London
County : Greater London
Town : London
Category : Communication
Contract type : Permanent
Availability : Full time
Lead and advance the UK&I NARS training team in strategic program delivery and exceptional consultant performance - including product skills and selling/service techniques to drive the business and meet productivity and service goals.
Founded in 1872 in Japan, Shiseido is one of the top leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in about 120 countries with 45 000 employees and 70 nationalities, Shiseido offers a unique selection of skin care, makeup and fragrance resulting in over 1 trillion yen of net sales in 2017. Thanks to 146 years of heritage, Shiseido constantly creates high-quality, highly functional, safe and innovative cosmetics and develop brands deeply loved by people from all over the world.
Shiseido UK & Ireland is currently the largest affiliate in the EMEA region with a diverse portfolio of 11 brands in the UK across all categories. Supporting our One Shiseido Mission, Beauty Innovations for a Better World, Shiseido UK & Ireland has committed to a vision which will be delivered through 4 strategic streams:
1. Create a great place to work in Beauty
2. Customer driven focus to meet and exceed expectations
3. Champion Omni-channel through a seamless offering across all customer touchpoints
4. Deliver sustainable growth and profitability of our brands
Our first strength is make-up with our market share at number 4 in the UK with our NARS, Laura Mercier, and bareMinerals brands. We are also growing fast in fragrance with brands such as Dolce & Gabbana, Issye Miyake and Narciso Rodriguez as well as winning market share in Skincare with Shiseido and the recently spectacular launch of Cle de Peau Beaute in Harrods. Drunk Elephant joins our portfolio in 2021 which supports our ambition and objective to be the Top5 Beauty Group in the UK. Our clients include high-street retailers such as Department Stores, drugstores & chains as well as online pure players and specialty stores. We also have 8 boutiques and 3 direct e-commerce websites.
Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is one of the leading and most respected brands in the world of makeup artistry.
Reports to: Head of Education and Events, NARS, LM and Skincare
Job Location: Shiseido Group London Head Office
Contract type: Permanent
Lead the creation of UK Brand training strategy, working with key stakeholders including Head of Education and Events
Design, develop, oversee and conduct brand Training Programs for both Brand employed and retailer consultant teams
Train all Beauty Consultants with product knowledge and selling behaviours to enable them to consistently achieve and exceed sales and service goals in line with published brand expectations (Classroom and Virtually)
Regularly review training effectiveness and implement findings into the national strategy.
Ensure all newly hired Consultants receive quality training within first 30 days of hire
Working closely with Regional Sales & Education Managers, enhance own understanding of performance and needs in the field key doors through 1-2-1 coaching on counter (key doors) , developing existing and new initiatives in response.
Build strong and meaningful relationships with key personnel at retailers.
Establish the right events for us to participate in, based on collaboration with the NAM team & awareness of potential for return (financial and retailer relationship)
Dynamic presentations at retailer events
Ensure retailer consultants training needs are met to maximise sales
Adapt, manage and maintain all training assets from Regional Head Office to ensure best fit for UK needs
Oversight of the app and internal BC social groups. Monitor engagement levels, and ensure the programme of content is clear, aligned to the brands, and engaging
PEOPLE MANAGEMENT AND DEVELOPMENT
Management responsibility for Field Trainer, Events Manager and SNMUA
Ensure training team deliver effective trainings and maximise their positive impact on the business
Responsible for the talent development of the team
Develop Artists and increase certification levels
Oversight and responsibility for Training Budget management
Submit monthly accurate travel and expense reports with receipts
Support Area Sales & Education Managers with recruitment of Beauty Consultants
Act as a role model and senior brand ambassador with regards product knowledge, brand standards, personal grooming and sales expertise
Support events as required
Complete & submit Training plans and recaps on time and within corporate guidelines and budgets
Participate in regional relevant Training Conferences and Seminars
PROFILE, SKILLS AND EXPERIENCE REQUIRED
Experience as a National Education Manager
Knowledge of the makeup and cosmetics industry
Highly developed presentation skills across a range of training mediums and group sizes; including internal and external participants
Able to facilitate training seminars, ensuring maximised participant learning and understanding of content
Experience of creating and adapting National Training Programmes for local market
Demonstrable coaching, leadership and communication skills.
Strong leader with flexibility, excellent organizational skills and a keen eye for detail.
Proficient in Microsoft office (Word, Excel, PowerPoint, Outlook)
Ability to travel across the UK and occasionally internationally
Experience of working in a multi-national, matrixed organisation
Experience of researching, implementing and managing digital solutions for learning
Experience of different store group environments to understand how to leverage the best results within different retail partnerships
Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success
Manager, Brand Ambassador, Management, Marketing
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