Oxford, England, UK
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Multi-Brand - Business Manager, 37.5 Hours - Oxford - John Lewis

Country : United Kingdom United Kingdom

Region : South East

County : Oxfordshire

Town : Oxford

Category : Sales

Contract type : Permanent

Availability : Part time

Job description

Position Title: ELC Multi-Brand Business Manager Reports to: Multi-Brand Area Sales & Education Manager Job Summary This role requires you to be a skilled and inspiring leader, with proven management experience, commercial acumen, and a track record of inspiring your team to deliver. You will be able to engage and build relationships with key stakeholders and where there are conflicting priorities, be able to make sound business decisions, to embed and deliver through the Multi-Brand Retail Model. You will be comfortable being open and frank with the Multi-Brand project team, being adept at delivering quality feedback in relation to what is working well, but also what can be improved. You will be able to foresee and identify challenges, and will have the confidence and creativity to put forward new ideas and innovative solutions. You will work across multiple brands and categories, supporting the Multi-Brand teams to showcase products and seasonal trends across Estée Lauder Companies diverse portfolio of brands. As a Multi-Brand Business Manager you will be responsible for driving the business and achieving KPI's, creating and executing events to recruit and reward new consumers.. You are comfortable multi-tasking and balancing conflicting priorities to meet the needs of the business, the retailer and your team. Your strength is in enabling, inspiring and empowering your team to confidently deliver an engaging consumer experience. Sales and Service Review and communicate Multi-Brand targets, ensuring the cascade to all team members Ensure the Multi-Brand sales goals and KPI's are met Meet your individual responsibility for your appropriate contribution to the team's goals (KPI's) in terms of service and sales In collaboration with the management team ensure the Multi-Brand marketing calendar is executed with excellence - develop and execute an in-store events plan, aligned to Brands and Retailer activity. Ensure the management team act as Ambassadors for the Multi-Brand Vision- leading the way to ensure this is represented and brought to life. Fully embed the Multi-Brand consumer journey and ensure the team execute effectively Understand Brand nuances to deliver Brand Services (either full service or hero service) and sales expectations Help and support team members in understanding all additional sales avenues i.e. eventing, Omni and digital channels, etc. Ensure digital tools and resources available are used to upskill teams. Act as a role model for the team in all aspects of sales and service, creating a zero consumer complaints mind-set and a surprise and delight culture Lead the management team in effectively coaching and providing feedback to the team on consumer service, sales techniques and product knowledge to drive performance Implement a Multi-Brand consumer recruitment and retention strategy to grow a loyal customer base. Ensure the management team are planning and executing events, driving awareness, retail sales and recruiting new consumers Ensure all refunds and complaints are handled in line with Company guidelines and to a mutually satisfactory conclusion Team Management Demonstrate ELC leadership qualities, acting as a Multi-Brand Ambassador always. Ensure the recruitment, induction, development and retention of a high calibre team, in line with Company Procedures Ensure all individuals are aware of Company standards, Policies and Procedures that relate to their role Working with the wider ELC team, identify and manage talent effectively ensuring retention and succession of critical roles Develop talent and capabilities of the management team, promoting a culture of development by acting as a role model, coaching and developing to maximise potential. Ensure this culture is driven throughout the team Work to create a diverse and inclusive team environment Conduct performance reviews with the management team, in line with Company guidelines, to identify strengths and development needs taking appropriate action to support development or below standard performance. Provide clear goals and expectations; ensure this also happens for every member of the team Ensure absence is managed timely and appropriately, and in accordance with the Company Attendance Policy Lead and inspire the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary Identify skills gaps and training needs of management team, ensuring training is received utilising existing Company tools, effectively Inspire and communicate effectively with the team creating a culture of high engagement Execute with confidence HR procedures and processes, to include disciplinary processes, as required Operational Excellence Develop strong working relationships with Retailer Store Management to enable the Multi-Brand vision, gain operational support, and give/receive feedback Carry out regular reviews of Multi-Brand rotas to ensure that staffing levels in all areas are in line with Brands FTE investment and consumer demand to meet expected service levels Help and support the team to deliver excellent retail standards at all times (product, housekeeping, displays, messaging, pricing) Maintain testers and hygiene stocks and communicate any low stocks and particularly out-of-stocks for saleable lines Replace any broken or damaged products managing all RGA's with appropriate authorisation Maintain counters; ensure they are correctly merchandised and fully stocked Ensure correct storage in all stock holding areas to prevent damage to & loss of products Minimise stock loss by supporting the team to comply with all company Security Policies and Procedures Support the team in working effectively in line with all Company and Retailer Health and Safety Policies and Procedures Ensure personal awareness Health & Safety responsibilities in all areas of operational activity and advise the team of their responsibilities Commerciality Maximise sales performance by utilising all commercial reports available before making commercial decisions Keep up to date with competitor activity, industry knowledge and missed opportunities Ensure daily replenishment is managed effectively, taking appropriate action where necessary Effectively plan for and ensure promotions and discounts are actioned in line with Company guidelines Respond to business trends and external factors to recommend changes needed to capitalize on opportunities to maximize sales Q


Essential Person Specification Passionate about creating meaningful relationships and providing amazing customer experience with a desire to make an impact Agile and flexible, a multi-tasker Resilient Experienced in change management Empowering leadership style - encouraging others to take ownership and accountability Confident communicator across all levels Able to give balanced feedback and ask for resources if needed Strong commercial acumen Socially driven & digitally savvy Creative and ideas driven Target driven Empathetic and able to connect instantly with people and create an inclusive environment Collaborative Inspiring, proactive, engaging and approachable Passionate about beauty and keeps up to date with the industry
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