×
Address
London, UK
Share
Text size
aA+ aA-
Print
Click here to print

Mobile App Trading & Operations Manager

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : London

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description

Providing the Commercial view of the App and acting as the Store Owner:
- Running reporting for App KPIs: weekly, daily and ad hoc connecting with L.com team for shared digital reporting to understand a holistic view of the Levi's shopper and the shopping journey patterns on the Levi's App - using this to inform content teams and calendar activities
- Running reporting for special launches including Collaborations, App Exclusives etc and building benchmarks for success
- Being the connection point between Levi.com and Stores regarding cross channel executionSite Operations & Site Merchandising Day to Day Trading:
- Visual Merchandising Updates (In connection with Levi.com team, representing category diversity, web KPIs, availability and marketing launches)
- Manage the App CMS to update the navigation, search re-directs, facet and filter management and overall consumer funnel optimisation
- Acts as the coordination point between Loyalty leads in the regions and the Global team when it comes to loyalty executions on the app experience, and monitors go live conducting a QA on new experiences.
- Acts as a project manager for some cross-departments tasks such as End of Season Sale Planning
- Monitors translations being locally relevant in co-ordination with the Levi.com team and local Country teams
- Monitors day to day bugs that are spotted on Levi.com and App and escalates or troubleshoots with IT and Site Operations team.Testing & Improvements / Optimisation by Device and Market:
- Understanding User Behaviour metrics by market to inform Trade and App experience
- Working closely with Loyalty and Content team to manage the Site Experience and work in partnership for Roadmap alignment sessions. Attending workshops to assess user journey from a commercial point of view for App updates
- Manages Frameworks to support Cross Functional Partnership and co-ordination. In essence creating processes and communications that allow local and category level strategies to thrive.
- Constantly reviewing competitor propositions and how Levi's app compares, pairing with insights and consumer feedback and feeding into the updates roadmap
- Sharing Cross-functional status report outs on improvements and test results and increasing awareness of the transactional app performance across the teams
Share
Print
Click here to print

Similar Offers

Production Manager

FOUR SEASONS RECRUITMENT
| London