London, UK
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Mobile App Trading & Operations Manager

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : London

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description

Providing the Commercial view of the App and acting as the Store Owner:
- Running reporting for App KPIs: weekly, daily and ad hoc connecting with L.com team for shared digital reporting to understand a holistic view of the Levi's shopper and the shopping journey patterns on the Levi's App - using this to inform content teams and calendar activities
- Running reporting for special launches including Collaborations, App Exclusives etc and building benchmarks for success
- Being the connection point between Levi.com and Stores regarding cross channel executionSite Operations & Site Merchandising Day to Day Trading:
- Visual Merchandising Updates (In connection with Levi.com team, representing category diversity, web KPIs, availability and marketing launches)
- Manage the App CMS to update the navigation, search re-directs, facet and filter management and overall consumer funnel optimisation
- Acts as the coordination point between Loyalty leads in the regions and the Global team when it comes to loyalty executions on the app experience, and monitors go live conducting a QA on new experiences.
- Acts as a project manager for some cross-departments tasks such as End of Season Sale Planning
- Monitors translations being locally relevant in co-ordination with the Levi.com team and local Country teams
- Monitors day to day bugs that are spotted on Levi.com and App and escalates or troubleshoots with IT and Site Operations team.Testing & Improvements / Optimisation by Device and Market:
- Understanding User Behaviour metrics by market to inform Trade and App experience
- Working closely with Loyalty and Content team to manage the Site Experience and work in partnership for Roadmap alignment sessions. Attending workshops to assess user journey from a commercial point of view for App updates
- Manages Frameworks to support Cross Functional Partnership and co-ordination. In essence creating processes and communications that allow local and category level strategies to thrive.
- Constantly reviewing competitor propositions and how Levi's app compares, pairing with insights and consumer feedback and feeding into the updates roadmap
- Sharing Cross-functional status report outs on improvements and test results and increasing awareness of the transactional app performance across the teams
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