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Management Opportunities - West Quay

Country : United Kingdom United Kingdom

Town : Southampton

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

As our store teams grow and develop we continue to make way for new talent to join the Victoria's Secret family. We would love to speak to Retail Managers at all levels to talk about where you might fit in our business and how we could help you to grow.
Primary Purpose:
Our Retail Managers drives sales growth as leaders of the customer experience on the sales floor, and have a primary duty of management, actively directing and managing direct reports. They are also responsible for achieving results through growing and developing the selling team to deliver individual and team success.
Key Responsibilities:
Assists in the overall management of the store
Assumes total store leadership in absence of the Store Manager and is a partner in the strategic planning of short and long term goals
Leads the sales floor and drives store results through the selling team
Leads and develops leaders and associates in various roles and levels including managers and associates
Manages competing priorities and business complexities in our higher volume stores, while delivering a memorable customer experience
Develops and executes short and long term strategies to drive top line sales
Role models, coaches and develops best-in-class selling behaviors
Leads and inspires associates to unlock individual potential for extraordinary selling results
Accountable for the development of associates' product knowledge which in turn, enables high performance selling
Responsible for the talent life cycle of direct reports, including recruitment, hiring, onboarding, training, development, performance management, terminations and succession planning
Leads direct reports to maintain merchandise presentation standards while selling
All leadership roles at Victoria's Secret are responsible for:
Delivering top line sales results and growing the business through business insight to action
Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
Creating emotionally engaging customer experiences, consistent with the brand vision
Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
Building and growing high performing teams
Leading change through positivity and a growth mindset
Upholding positive associate relations that lead to engagement in the brand and the team
Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
Driving operating fundamentals
Effectively managing and controlling expenses
Executing store opening and closing procedures
Creating an awareness of, and building capability in, loss prevention
Reinforcing store strategy to reduce shrink
Managing all activities related to providing a safe work environment
Understanding, demonstrating and enforcing Company values
Success Measures:
Sales Comps (Likes)
Bra Comps (Likes)
Return on Visit (ROV)
Associate Opinion Survey (AOS) Results
Retention of top talent


Qualifications - External

Previous experience leading leaders and teams preferred
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Proven ability to effectively delegate, follow up and communicate with all levels of the organisation
Demonstrates ability to manage complex and competing priorities through time management and organisational skills
Proven ability to assess talent, coach, develop and manage performance
Demonstrates business acumen with strong strategic and analytical skills
Demonstrates excellent visual merchandising skills
Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
An equal opportunity employer, Victoria's Secret UK does not discriminate in hiring or terms and conditions of employment because of an individual's race, colour, religion or belief, gender, nationality, national or ethnic origin, age, disability, sexual orientation, marital status or any other protected category recognized by UK law.
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