London, England, UK
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Mac - Christmas Retail Artist - Selfridges, Oxford Street - Various Hours - Seasonal

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : London

Category : Retail

Contract type : Fixed-term

Availability : Part time

Job description

Christmas Team Member Looking for a fun, festive temporary seasonal role? In the approach to the festive season, brands across the Estée Lauder Companies portfolio are looking for enthusiastic and experienced retail and customer service professionals to join the team on a temporary basis, with most contracts leading up to Christmas Eve and a few roles working into the New Year. As a Christmas Team Member, you will be responsible for supporting the store team in seeking opportunities to maximise sales and profitability over the retail peak trading calendar. You will be accountable for achieving this by: reflecting a credible and professional Brand image to all internal and external consumers at all times maximising sales through selling, providing excellent service and retail standards The M
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- C Artist represents the image, products and culture of the company to the customer. Their primary responsibility is customer service and sales, achieved through exceptional communication skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties. Responsibilities: 1. Customer Service & Sales Provide welcoming, personal, professional service to all customers at all times Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive Suggest groups of appropriate products and colours to meet and exceed customers' needs Assist customers with product and services selection and information Perform professional and appropriate makeup applications to achieve the look the customer desires Inform customers of available services, MAC consciousness programs and philosophies Obtain customer data for MAC Addict book or other client list as required On closing the sale, thank the customer and invite the customer to a future visit Meet your individual responsibility for your appropriate contribution to the team's goals in terms of service, sales and company objectives Adhere to current "good counter practices" 2. Team Work Give great internal customer service and develop good working relationships with colleagues Be punctual and manage time on counter effectively Keep informed about products, company information and store information Actively participate in store theme days, events and new product launches Achieve Skills Certification requirements Actively participate in MAC training sessions and partnered store mandatory training sessions 3. Maintaining Work Environment Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day's business Maintain a clean and organised work area. Maintain tester units in proper schematic order, replace products once authorised by a manager Replace any broken or damaged products (authorised by a Manager) Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas Inform management of any store maintenance or Health and Safety issues which might lead to accidents 4. Administrative Assistance Activities Assist with inventory counts Be responsible for booking demos and lessons Adhere to proper security procedures regarding handling of cash and assets 5. Assist in Inventory Management Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day Communicate low on stock and out of stocks to the Retail Manager Assist in the proper rotation of stock 6. Adhering to the company policies and continually setting an example in customer service, dress code and the professional standards expected by MAC Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process - requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible Q


While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software
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