London, England, UK
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Mac - Area Sales And Education Manager - Central London - Maternity Cover

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : London

Category : Retail management

Contract type : Permanent

Availability : Full time

Company presentation

This role will cover key locations in Cenral London, Manchester and Birmingham. The Area Sales & Education Manager is accountable for the overall performance of their business area and is responsible for managing the commercial performance, driving sales and delivering a consumer-focused culture
They are accountable for achieving this by;

Recruiting, leading, and developing the Point of Sale Management team to consistently deliver Brand expectations on sales and service, operations and product.
In collaboration with Point of Sale Management team, defining the commercial strategy for each business location, setting objectives and delivering operational excellence through the Brand Strategy.

Job description


  • Effectively manage the P&L within allocated budgets in order to affect a profitable performance for the area.
  • Audit/approve schedules to maximize peak hours sales and support training objectives manage staffing allocations in line with payroll budget targets and sales performance.
  • Complete all account documentation accurately and on time.
  • Lead Point of Sale Managers to deliver excellent standards at all time (product presentations, displays, messaging, pricing) and review during store visits.
  • Maintain inventory Management procedures ensuring inventory is managed to optimise business opportunities.
  • Ensure that all Point of Sale staff adhere to company policies and procedures in H&S and all areas of operational activity and achieve a minimum overall grading of 'Acceptable' during audits.
  • Collaborate closely with the central teams, retail partners and local contacts to provide timely maintenance of the premises and ensures a safe, clean and aesthetically pleasing working and shopping environment.
Team Management

  • Provide clear goals and expectations. Communicate and engage the team in business objectives. Foster teamwork and team spirit.
  • Train, coach and develop Point of Sale Managers. Delegate and empower management teams to run the business successfully. Conduct required performance reviews and appraise based on performance goals and KPI's.
  • Develop a culture of individual accountability, with a focus on achievement & performance, behaviours and compliance to policies and procedures.
  • Lead Point of Sale Management to proactively manage performance, attendance and conduct, utilising the appropriate procedure and support.
  • Deploy scheduling/staffing processes to ensure that Point of Sale schedules are built in order to maximise sales and productivity.
  • Ensure all Employee Data is stored, maintained and accurate through the appropriate systems always adhering to legislation
  • In partnership with the Point of Sale Management team, ensure that high quality Point of Sale teams are recruited, inducted, retained and developed.
  • Devise a clear succession plan for key roles across the area utilising talent from across all ELC brands. Actively work on talent identification and development to ensure key roles are filled, reducing business risk
  • Collaborate with all teams to devise training needs assessment to create effective training solutions.

  • Ensure Point of Sale Management teams maximise profitability through commercial stock Managament, visual merchandising and replenishment, taking appropriate action where necessary
  • Maximise sales performance by ensuring effective use of reporting to support commercial decision making
  • Take action to ensure stock packages are adequate, maximising sales opportunities
  • Ensure plans are executed effectively and efficiently to maximise sales opportunities through promotions and discounts
  • Drive changes required to ensure business trends and external factors are capitalise on to realise opportunities to maximise sales.
  • Lead and inspire teams to identify trends and make suggestions to enhance product performance.
Job: Sales

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 221009

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



  • Inspirational Leader, confident in leading and developing managers and teams

  • Management experience mandatory in retail and/or consumer service.

  • Experienced in managing large teams / turnover

  • Commercial and business acumen

  • Experience in multi-site management with concrete measurable achievements

  • Strong people Management experience, distance management essential

  • Experience in training and coaching high performing teams

  • Ability to use technology to enhance communication and information cascade

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