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Luxury Store Manager

Country : United Kingdom

Region : London

County : Greater London


Category : Retail

Contract type : Permanent

Availability : Full time

Experience : 5 to 10 years

Company presentation


Job description

As Store Manager, you will have to ensure all store operations according to the internal guidelines, policies and procedures and for managing the store team in order to maximize the store sales and profitability, with a focus on providing and exceptional level of customer service and developing the store customer' database.

Your key responsibilities will be as follows :

1/ To maximize store profitability:
-Maximize the store sales performance willing to exceed the targets
-Monitor and supervise the store staff
-Analyze selling and profitability of the store and take actions when required in order to obtain the highest profitability of the store
-Deliver reports to management when required

2/ To provide a high customer experience
- Ensure the highest levels of customer service to support the growth of sales and develop customer loyalty
-Maintain and expand the customer database by keeping accurate and relevant customer data and by delivering client outreach and clienteling actions
-Resolve all customer problems and complaints in a quick and effective manner

3/ To manage HR aspects
-Recruit, train, coach and discipline the store team
-Develop and motivate the store team in order to meet sales targets and follow the customer service standards
-Set goals for the store team, including KPIs
-Conduct daily briefings with the store team
-Conduct annual appraisals and regular performance reviews for store team members
-Ensure grooming standards are complied with internal guidelines

4/ To maintain stock and visual merchandising:
- Enforce and ensure all policies and procedures are complied with attention to loss prevention
-Manage stock levels and make key decisions about stock control
-Ensure that presentation and visual standards are respected

5/ Other operational functions:
-Organize special promotions, displays and events
-Work closely with corporate teams
-Maintain awareness of market trends by monitoring local competitors and trends, innovations and technology developments within the industry.


  • Fluent in English. The knowledge of a second or third language will be strongly appreciated
  • Minimum of 5 years' experience in management in the luxury retail industry
  • Target driven
  • Proven track record in achieving sales targets
  • Experience in leadership, motivation, training and development of retail staff
  • Excellent communication and 'people' skills
  • Strong commitment to customer service 
  • Ability to work under pressure
  • Confidence, initiative and enthusiasm
  • Organizational, managerial and entrepeneurial skills
  • Decision making ability
  • Teamwork and relational skills
  • Good communication skills
  • Empathy 
  • Problem solving ability
  • Flexible to adapt to a changing environment
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