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Learning Technology & Experience Manager

Country : United Kingdom United Kingdom

Region : London

County : Greater London


Category : Finance

Contract type : Permanent

Availability : Full time

Job description

Contract: Permanent

Recruitment Partner: Lizzy Parfitt

About the role

Are you passionate about shaping the future of learning technology in a leading Health & Beauty organisation? Do you flourish in creating learning solutions? If so, our award-winning Boots L&D team has an exciting opportunity for you!

Customer expectations have never been higher and digital learning enables our colleagues to manage these expectations by remaining engaged with our new products and services, and the new technology across our Stores, Logistics and Support Office areas.

You'll also create new learning content strategies and identifying tech opportunities to work more efficiently, helping provide an improved service to all learners

What you'll be doing:

You'll enhance the learning experience on existing platforms and evolve a 3 year plan, and lead a team and the thinking to ensure the high standard design and delivery of all digital learning content.

You will also:

  • Partner Stakeholders across the business on all learning tech requirements, as well as partnering our suppliers to help influence future roadmaps and evolve the tech strategy to ensure delivery of the end user requirements
  • Explore emerging technologies, including AI, and create a framework that will enhance the learning offer and user experience of the future
  • Evaluate the effectiveness of the online offer through data and feedback mechanisms, that help inform user experience improvement opportunities and helps to shape the communication and engagement plan to grow increased engagement in learning
  • Identify opportunities to lead workflow efficiencies and improve the user experience
  • Lead a team of Digital Designers, coaching and performance leading them to be their best.
  • Develop learning strategies (including blended, mobile and social) that inspire the delivery of robust and new learning solutions which engage and excite our audience
What you'll need to have:

  • People Leadership experience including, proficient in performance leadership, care, coaching and developing others
  • High level of expertise in learning technologies from LMS through to LXP
  • High level of expertise in Microsoft 365
  • Experience authoring tools such as Articulate Storyline and proficient in the use of graphics, animation, interactions and audio and video learning
  • Experience in building strategies for learning content creation
  • proficient data analysis skills
  • Excellent project management skills to be able to manage multiple initiatives simultaneously
  • Strong external networker, bringing in external insights and new ideas
  • Boots / Retail / CPG experience with a passion for customer / consumer
  • Budget management.
Our benefits

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.