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Key Leader | Battersea Power Station

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : London

Category : Retail

Contract type : Permanent

Availability : Full time

Company presentation


Who We Are:


lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.


Job Summary:


The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Job description

Key Responsibilities of the Job

Operations

  • Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
  • Open and close the store in accordance with the opening and closing checklists.
  • Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
  • Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Ensure team uses in-store technology to support store operations and provide positive guest experiences.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
Working with Others

  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
Budget Responsibility

  • Not Applicable
People Management

  • Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

Profile

Key Skills & Core Values You Bring


  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences

  • Integrity/Honesty: Behaves in an honest, fair, and ethical manner

  • Guest Experience: Enjoys working and connecting with, understanding, and helping guests

  • Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives

  • Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work

  • Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)

  • Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions




Job Requirements


Eligibility


  • Must be legally authorized to work in the country in which the store is located

  • Must be 18 years of age or older

  • Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)

  • Must have the ability to travel to assigned store with own transportation methods




Availability


  • Willing to work a flexible schedule including evenings, weekends, and holidays




Other Willingness Requirements


  • Willing to work as part of a team and also complete work independently

  • Willing to move through a store for most of a shift to help guests and accomplish work

  • Willing to move boxes weighing up to 30 lbs (13.6 kg)

  • Willing to work in an environment with bright lights and loud music




Experience


  • Work experience




Job Assets (i.e., nice to have; not required)


  • Education: High school diploma, GED, or equivalent

  • Education: Bachelor's degree or equivalent

  • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)




In keeping with our mission, please connect with us at [email protected] if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.
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