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Jo Malone London| Regional Sales Manager (London And The South Region)

Country : United Kingdom United Kingdom

Region : London

County : Greater London


Category : Retail management

Contract type : Permanent

Availability : Full time

Job description


The Jo Malone London Regional Sales & Education Manager reports directly to the Jo Malone London Retails Sales and Education Director, and is responsible for the strategic leadership and performance of the Region, implementing a strategy that drives profitable sales, develops talent and capabilities and delivers operational excellence . The role is pivotal in Leading and Developing Area Sales and Education Managers and Store teams, ensuring we deliver a High Touch experience for our people and consumers.

As a Retail Brand all doors on the Region are concession the role requires high level operational expertise to ensure we have optimum stock availability and replenishment liaising with JML Commercial team and Corporate FSS replenishment planner. The London and South Region is densely populated with Global Flagship and Image doors and collaborates with Global HO on Retail experience models, events and education pilots.

This role also has NAM responsibility with Fenwick, Harrods and Morleys, supporting monthly touch bases and building differentiated plans by retailer.

This role is essential for the implementation of the Jo Malone london brand strategy, retail target achievement, field engagement and development, and overarching leadership of the Region. The role works cross functionally to ensure program and activations are locally relevant and support retailer differentiation.


Retail Performance

Lead with Retail Obsessed Mindset, Accelerating Bricks Performance and continue to Fuel Online Momentum,

  • Implement Regional strategy focusing on Regional Flagships and Top Doors, New Distribution, building bespoke plans by location and retailer to drive performance and productivity.
  • Drive a culture of productivity, Setting Clear Goals and Objectives and implementing tailored plans by Area and Store to drive sales performance and productivity.
  • Execute with excellence Brand campaigns, High Traffic and Cultural Moments and Retailer activations, building tailored regional plans.
  • Continually review performance to identify Risks and Opportunities implementing acceleration and mitigation strategies.
  • Collaborate with relevant internal departments and retail partners and peers to create and execute a by door strategy to drive traffic, conversion and consumer experience.
  • Worked collaboratively with Commercial team to drive operational excellence through optimum inventory levels and operational KPIs
  • Work closely with Omni-Channel Education Manager to deliver a seamless Omni-channel experience at every touchpoint.
  • Analyse business trends leveraging financial tools and reports to drive performance, setting clear gaols and KPI's
  • Exceed the Jo Malone London customer expectations on every Visit, putting the consumer at the heart of every experience, implementing a Reginal strategy to recruit, retain and re-engage clients though CRM, Service and eventing
Team Leadership

Recruit and develop high performing, diverse teams with the skills, capabilities and behaviors critical to support retail transformation.

  • Define Regional ID&E Strategy that delivers on our ID&E commitments, leading a talent-based culture where people feel valued and connected.
  • Drive a culture of expertise, productivity, and entrepreneurship and lead a consistent focus and follow-up on Flagship and Top Door performance.
  • Drive engagement through a strong Reward and Recognition strategy, recognizing achievement and rewarding success
  • Set clear KPI at both Field and POS to measure success and reward achievement through quarterly business reviews and PDP's, driving a culture of accountability and challenger mindset.
  • Implement planning tools to identify top talent and ongoing development, to drive internal succession. Defining Strategic and tailored onboarding plans for Field and POS
  • Elevate and accelerate the development of ASEM's and Regional Top door managers to drive retention and succession planning across Region, Brand and ELC portfolio.
  • Work collaboratively with Brand HR partner, leveraging partnership to build regional capability and ER and HR compliance.
  • Build collaborative relationships with internal and external stakeholders sharing best practices and supporting Business Transformation work streams.
  • Build sense of community and partnership across ELC portfolio, working collaboratively with regional peers, sharing Regional best practices and supporting people development
P&L Management

Lead with an agile mindset, leveraging all financial tools to drive productivity and profitability.

  • Develop ASEM's and Field team, building commercial accruement around P&L management, implementing Zero based FTE budgeting and reviewing productivity with and without peak, realigning resource to support productivity and service expectations.
  • Implement Productivity Benchmarks by Retailer and Store to fuel growth and productivity.
  • Strategic and Meticulous Management of Peak Temp Budget to Elevate Consumer Experience and drive productivity, Leveraging Christmas Stylist recruitment to reduce vacancy Factor and negate agency spend.
  • Implement zero tolerance approach to Agency spend, ensuring maximum compliance of all processes and procedures.
  • Utilize all P&L dashboards to manage demo and drive door productivity, ensuring Salaries and commission in line with budget.
  • Management of Commission budget through focus on target accuracy coaching ASEM's to leverage data insights in setting smart targets and driving performance.

Responsible for delivering on all operational KPI's (stock and cash management compliance ,accurate and timely cycle counts , quarterly store audits , operational compliance and education.

  • Works collaboratively with the JML Operations manager and ELC operations team to ensure brand standards and H&S are being adhered.
  • Conduct ASEM safety audits, supporting ops inductions and biannual Store Manager training. Ensure that all Point-of-Sale staff adhere to company policies and procedures in H&S and all areas of operational activity and achieve a minimum overall grading of 'Acceptable' during audits.
  • Effectively and proactive management the operations budget
  • Audit/approve schedules to maximize peak hours sales and support training objectives.
  • Lead Point of Sale Managers to deliver excellent standards at all time (product presentations, displays, messaging, pricing).
  • Support inventory Management procedures ensuring inventory is managed to optimise business opportunities.
  • Collaborate closely with the central teams, retail partners and local contacts to provide timely maintenance of the premises and ensures a safe, clean and aesthetically pleasing working and shopping environment.


Essential Experience

  • Inspirational Leader, confident in leading and developing managers and teams.
  • Regional management experience mandatory in retail and/or consumer service.
  • Experienced in managing large teams / turnover.
  • Commercial and business acumen
  • Experience in multi-site management with concrete measurable achievements.
  • Strong people Management experience, distance management essential
  • Experience in training and coaching high performing teams.
  • Ability to use technology to enhance communication and information cascade.

  • Hybrid Working (2 days WFH, 3 days office based)
  • Generous Bonus Opportunity that usually performs ahead of target
  • 25 Days Annual Leave (exc. Bank Holidays) that increases with length of service up to 29 days.
  • 1 additional day of Annual Leave to celebrate your birthday
  • Holiday Purchase scheme that enables you to get five additional days
  • Summer Fridays for five months of the year
  • Market leading Family Leave provisions
  • Generous Staff Discount & Credit
  • Benefits platform with exclusive discounts and offers
  • Mental Health Wellbeing Provisions (Unmind App and Employee Assistant Programme)
Job: Sales

Primary Location: Europe, Middle East, Africa-GB-

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 244894

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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