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Website
www.reiss.com/
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IT Operations Manager

Country : United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : IT - Web

Contract type : Permanent

Availability : Full time

Experience : 2 to 5 years

Company presentation

The Reiss philosophy centres on creating and producing directional, design-led menswear, womenswear and accessories. Reiss prides itself with an uncompromising commitment to delivering innovative, original products combining exceptional design, quality and value.

At the heart of our business are our people. We all have a part to play in our continued success. Our people values are integral to this and support the entrepreneurial spirit that Reiss was built on:

FOCUS PASSION DRIVE

Job description

We are looking for an experienced IT Operations Manager to join our busy IT Operations Team. The role will be based between our Central London Offices and our London Warehouse. In return you will receive a competitive salary and excellent benefits!

Profile

The Role

As our IT Operations Manager you will manage a team of technical support analysts and third-party partners. As well as support, lead and manage our IT Operation function, in line with our IT Strategy and best practices.

Responsibilities of our IT Operations Manager will include:
 
  • Manage Incident and Problem Management
  • Fully responsible for Change Management and Chair of Reiss IT CAB
  • Lead RCA meetings for all major incidents
  • Implement, manage and chair monthly Operational Service Reviews with IT Heads and CIO
  • Work closely with the project teams to transition project deployments/changes into IT Operations
  • Work alongside the Head of IT Operations & Security to manage our IT partners
  • Manage purchase orders for IT hardware and software
  • Implement monitoring strategies including regular checks and maintenance to ensure business continuity
  • Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve user satisfaction

Our IT Operations Manager will have the following skills and experience:
 
  • Led a similar technical support function for a minimum of 3 years – Essential
  • Experience working in Retail - Desired
  • Advanced technical knowledge and understanding of: Window OS, Windows Server, O365, Azure, SQL, AD, DHCP, DNS, VPN, Networking, Firewalls, Routers, VMware, Hyper-V, SCCM, Enterprise AV, SharePoint, Cyber Security, Encryption, Cisco Merkai, and Database administration
  • Excellent presentation and communication skills
  • ITIL v3 qualification
  • Vendor/Supplier management experience

If you think you have the skills and experience required to start your story as our IT Operations Manager don’t miss out - apply now!

#IAMREISS
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