Head of Customer Analytics

360 RESOURCING SOLUTIONS
Country :
United Kingdom
Region :
East Midlands
County :
Rutland
Town :
OAKHAM
Category :
Marketing
Contract type :
Permanent
Availability :
Full time
Salary :
Competitive salary
Experience :
5 to 10 years
Job reference n° :
KSOakHCA1504

Company description

Our client is a global multi-channel retailer designing and selling American classically styled clothes.They are also a company with a great story to tell. Since 1963, they’ve earned a reputation for quality clothing, being a great place to work and providing the best customer service in the industry. In fact, they believe in their product and their people so much that everything they sell comes with an unconditional guarantee.

Job description

Our client is looking for an experienced and inspiring Head of Customer Analytics to build and lead a first-class data team delivering fact-based insights to support their European growth plans. You will join their team based in Oakham on a full time, permanent basis and in return will receive a competitive salary.

Our client is a global multi-channel retailer designing and selling American classically styled clothes.They are also a company with a great story to tell. Since 1963, they’ve earned a reputation for quality clothing, being a great place to work and providing the best customer service in the industry. In fact, they believe in their product and their people so much that everything they sell comes with an unconditional guarantee.

Responsibilities of their Head of Customer Analytics:

-Lead a small team of analytic professionals across their UK and Germany offices, developing both the business and technical skills of your team
- Partner with Marketing and Merchandising colleagues to bring new insights to address business challenges across targeting, pricing, promotions, on-site conversion, new product development and personalisation
- Become their champion and lead the adoption of a data-driven, fact-based culture across the EU business
- Collaborate with their IT team to develop the quality and variety of data assets to improve decision-making and speed-to-market
- Oversee the design and measurement of all experiments both on-line and off-line
- Take your place on the global analytics leadership team and represent the interests of the EU business when it comes to prioritisation of work and investments.

Their Head of Head of Customer Analytics will have the following skills & experience:

- Extensive experience of working with an insight-led retailer – particularly a company with an online presence
- Excellent talent developer with the ability to coach both business and technical skills
- Proven track record of leading analytics projects with demonstrated financial impact
- Significant knowledge of both digital and direct marketing techniques (to include response modelling and paid search optimisation)
- Experience using insights to improve the path to purchase and increase site conversion
- Significant training in advanced statistics; graduate degree in a quantitative field (statistics, data science, computer science, etc.)
- Intermediate knowledge of SQL (expert knowledge highly desirable); experience with at least one of the following programming languages Python, R, SPSS, or SAS
- Previous experience with a cloud-based analytics environment (AWS), Adobe Analytics and Target, and Dynamic Yield desirable
- Bias towards action rather than analysis; ability to make decisions with incomplete data.

Don’t miss out on this fantastic opportunity! Click ‘apply’ now to become their Head of Customer Analytics.

No agencies please.

You must be eligible to work in the UK.

Profile

As their Head of Customer Analytics, you will be responsible for leveraging data to drive tangible growth across their European organisation. You will be a player-manager, taking a hands-on leadership role building and leading a team of data analysts to utilise their significant data resources to provide valuable insights and enable fact-based decisions across the EU business. You will play a key role in their Global Analytics Leadership Team, you will not only have access to analysts in the EU but also at their headquarters in the US and their Centre of Excellence in India.