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Gucci Client Advisor

Country : United Kingdom United Kingdom

Region : South East

County : Oxfordshire


Category : Retail

Contract type : Permanent

Availability : Full time

Company presentation

Job description

Stop just dreaming. Start dream-making with us!

Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more!

Role mission

Your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

Job Description

Key accountabilities

Driving sales
* Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.
* Collects meaningful customer information throughout the client journey to feed into the CRM system.
* Effectively uses cross- and upselling techniques to maximize sales opportunities.
* Guides and influences the client to make the best possible decision to buy the right product.

Client experience
* Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
* Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.
* Engages with clients to uncover purchase motivations by asking good questions and listening to clients.
* Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.
* Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge
* Using knowledge of Gucci and our products, engages with the clients using storytelling.
* Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
* Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theatre, arts, travel, etc)
* Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Store operations
* Has a sound understanding of back of house procedures and operations.
* Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …)
* Is aware and executes visual merchandising standards in line with guidelines.
* Understands how the store operates and how to best contribute to the overall functioning of the store.

Key Requirements
* Experience in working in a fast-paced and high-end luxury brand (goods or services)
* Proven track record in building and maintaining strong relationships with clients.
* Strong track record of individual performance, delivering results beyond expectations.
* Passion for and sound knowledge about Gucci and luxury fashion.
* Advanced knowledge in Ready-to-Wear styling and wardrobe mastery.
* Fluent in English.
* Ability to work varied hours/days, including weekends, and holidays as needed.

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type

Start Date

Full time

Luxury Goods Outlet S.r.l
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