Full-Time Keyholder

At UGG, a division Deckers Brands, we exist to transform the lives of our customers

and each other by sharing our passion and love for UGG. We're driven by a clear

mission: to bring the UGG brand to life through every interaction and evolve industry

ideas by delivering experiences our customers' desire. As a member of the Deckers

Family, you represent our brands and deliver unique, personalized shopping

experiences.

Summary

Our Keyholders are critical to the success of our stores. It's your job to create the

best possible customer experience. You stay current in your knowledge of all

productions, promotions and marketing initiatives in order to engage with our

customers and best respond to needs. You also know how to communicate the UGG

brand's sustainability initiatives and social and ethical commitments to our

customers while sharing your love and passion for our products. As a Sales Lead with

Keys, you operate as part of dynamic team and you cooperate to achieve business

goals.

Description

As an UGG Keyholder, you create personalized shopping experiences for our

customers that drive brand loyalty. You understand the importance our modeling our

Service Training Program and you greet customers promptly and courteously as they

enter the store. You ensure that all customer questions are addressed accurately

and responded to before they leave. You provide exceptional service from start to

finish, including effectively communicating our return policy. You maintain and

model a positive, cheerful attitude with customers and team members and promote

the store and brand image in all interactions including adhering to a dress code. You

make yourself personally available to all customers in order provide exceptional

service to both our in-store customers and those who call on the phone.

Core Competencies

· Ensure the highest level of customer service possible

· Prioritise brand and product knowledge training and share this knowledge in

customer interactions

· Communicate effectively with customers, team members, management, and

corporate stakeholders

· Empower team members through communication and recognition

· Contribute to a team and cooperate to achieve goals

· Multi-task in a fast-paced environment

· Maintain knowledge of current trends and styles

· Respond to problem situations with professionalism

· Think critically to solve problems and approach challenges with agility