Free People - Manager in Training, London - New Store Opening
Manager in Training (MIT)
Reports To: Store Brand Leader
Objective: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting a sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Develop, enhance and manage the selling culture through contests, sales team development, selling workshops, business analysis etc. Assist in managing Senior Stylist performance and provide feedback for development Actively participate in social media platforms as directed Partner with the Store Brand Leader and Assistant Store Manager with new hire onboarding & training Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Process
Maintain business awareness and drive sales in order to achieve and exceed goals Complete all weekly planning objectives in partnership with store management Adhere to and support Typical Week structure by facilitating zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to the Store Brand Leader and Assistant Store Manager Work closely with the product receiving process to uphold stock room standards Uphold and respond to district and Home Office communication in a timely manner Actively MOD and support all operational aspects of the store Uphold all company policy and procedure Presentation
Have a working knowledge of weekly sales reports to analyze and understand business results Partner with store management in the execution and delegation of visual objectives Partner with Assistant Visual Manager to educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with management Communicate product performance observations and offer feedback to management team