Free People - District Manager, London

Country :
United Kingdom
Region :
County :
Greater London
Town :
Category :
Retail management
Contract type :
Availability :
Full time

Job description

Free People: District Manager 

Objective: The District Brand Leader will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience to ultimately drive sales and customer engagement.

Leadership and Team Management

Recruit, Hire, Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire strong store leaders, and create personalized succession paths.
Develop & Coach: use creative strategies to develop trainingplans that build skills and expertise and coach store teams by providing timely and specific feedback to create a culture of problem solvers.
Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.

Brand Experience

Customer Engagement: highly focused on ensuring teams deliver exceptional customer experiences that are efficient, engaging and personalized.
Retail Experience: challenge and inspire store teams to elevate every aspect of the brick and mortar experience through service, merchandising and display to create a compelling atmosphere for the customer.
Lead Change & Innovation: lead and support new initiatives to evolve the retail experience for the customer as the brand experience and Omni-channel capabilities expand; drive sales and provide a unique experience.

Visual and Business Operations

Analyze the Business: analyze sales and product to identify and interpret business opportunities for each store, customer and market.
Inspire Independent Thinking: integrate observations from store visits and store results to guide teams in making strategic, business-impacting decisions
Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals

Communication and Relationships

Provide Meaningful Feedback: during store visits to drive a consistent store experience and ensure excellent operational and visual standards
Communicate & Build Relationships: in order to facilitate problem-solving and successfully escalate issues and resolve problems quickly
Strategy: collaborate to create a results-driven district strategy that is aligned with regional and Home Office goals

Skills and Qualifications


Strong people management and leadership skills
Excellent relationship building and communication skills
Exceptional time management and decision making skills
Ability to thrive in a fast-paced, rapidly evolving environment


5+ years store or multi-store experience
Strong merchant skills and a history of delivering financial results
Proven record of hiring and developing great talent
Experienced in  coaching, counseling & conflict resolution

Key Partners

District + Regional team
Creative + Marketing Team
Retail Operations
Loss Prevention
Inventory Control
Recruiting & Talent Teams
Employment Administration/ Benefits

Special Requirements

Regular travel for store visits
Occasional nights and weekends