Free People - District Manager, London
Free People: District Manager
Objective: The District Brand Leader will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience to ultimately drive sales and customer engagement.
Leadership and Team Management
Recruit, Hire, Promote: continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire strong store leaders, and create personalized succession paths.
Develop & Coach: use creative strategies to develop trainingplans that build skills and expertise and coach store teams by providing timely and specific feedback to create a culture of problem solvers.
Inspire & Motivate: inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
Customer Engagement: highly focused on ensuring teams deliver exceptional customer experiences that are efficient, engaging and personalized.
Retail Experience: challenge and inspire store teams to elevate every aspect of the brick and mortar experience through service, merchandising and display to create a compelling atmosphere for the customer.
Lead Change & Innovation: lead and support new initiatives to evolve the retail experience for the customer as the brand experience and Omni-channel capabilities expand; drive sales and provide a unique experience.
Visual and Business Operations
Analyze the Business: analyze sales and product to identify and interpret business opportunities for each store, customer and market.
Inspire Independent Thinking: integrate observations from store visits and store results to guide teams in making strategic, business-impacting decisions
Manage Operational & Visual Execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals
Communication and Relationships
Provide Meaningful Feedback: during store visits to drive a consistent store experience and ensure excellent operational and visual standards
Communicate & Build Relationships: in order to facilitate problem-solving and successfully escalate issues and resolve problems quickly
Strategy: collaborate to create a results-driven district strategy that is aligned with regional and Home Office goals
Skills and Qualifications
Strong people management and leadership skills
Excellent relationship building and communication skills
Exceptional time management and decision making skills
Ability to thrive in a fast-paced, rapidly evolving environment
5+ years store or multi-store experience
Strong merchant skills and a history of delivering financial results
Proven record of hiring and developing great talent
Experienced in coaching, counseling & conflict resolution
District + Regional team
Creative + Marketing Team
Recruiting & Talent Teams
Employment Administration/ Benefits
Regular travel for store visits
Occasional nights and weekends