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Franchise Sales Support And Showroom Assistant

Country : United Kingdom United Kingdom

Region : London

County : Greater London


Category : Sales

Contract type : Permanent

Availability : Full time

Experience : 2 to 5 years

Company presentation

Paul Smith is Britain’s foremost designer. He is renowned for his creative spirit, which combines tradition and modernity. Famous for its clothing and accessories collections, Paul Smith specialises in an inventive use of traditional craftsmanship and cutting-edge design to create beautifully made, desirable, modern pieces.

Paul Smith is a tastemaker – a leader of British and international design trends. With an enthusiasm for eclectic cultural references and idiosyncratic combinations of pattern and colour, applied with understatement, Paul Smith expresses a truly contemporary aesthetic.

Job description

This role requires the successful candidate to proactively work with Franchisees and Wholesale accounts, to maintain and grow the Paul Smith business. You will host seasonal showroom appointments, assist in creating seasonal training guides and offer operational support to assist customers and implement the company’s seasonal brand strategy to ensure international alignment.


• To arrange buying appointments, by collection, with assistance from the Franchise Sales Support team.
• To have an in-depth knowledge of the collections for the upcoming season.
• To undertake showroom appointments with various customers in the London showroom. 
• Maintain up to date knowledge of carry-overs, cancellations, sell-outs and price amendments during the selling period.
• Assist the Franchise Regional Executives in compiling training guides for customers ahead of each seasonal delivery.
• Monitor and manage delivery performance of customer orders and payment status by working with other relevant internal departments.
• Confident in the use of internal software systems (Prima and Omnivue) to process orders, manage the delivery performance and produce wholesale analysis reports.
• Liaise closely with other departments to facilitate the communication between customers and Head Office functions.
• To process seasonal Franchise forward orders and seasonal stock orders, ensuring accurate entry and amendments of orders.
• To collate, allocate and distribute seasonal swatchbooks, style sheets and price list information to all Franchise territories.

Essential Experience and Skills Required: 
• A minimum of 2 years’ previous credible experience of working in Sales within a wholesale showroom, selling seasonal collections or Fashion Retail or Marketing.
• Advanced knowledge of Microsoft Office packages including Word and Excel.
• Experience of compiling reports and providing analysis on sales data for sell-in and sell-out.
• Experience with Prima and Omnivue or similar systems would be advantageous. 
• Previous experience of administrative based work in a busy office environment.

About You:
• Excellent communication skills with the ability to work with people at all levels of the business. 
• A speedy, numerate, analytical, highly systematic and well organised individual.
• A helpful, collaborative and approachable team member who is also able to work to own initiative.
• Cultural sensitivity with the ability to work with business partners in disparate locations.
• Excellent telephone manner with proven customer service skills.
• Flexible over hours when necessary.

In addition to the annual salary this role attracts:
• A generous Clothing Allowance.
• Discretionary discount on PSL goods.
• Pension.
• Flexi-time.
• An annual leave entitlement of 28 days, inclusive of Bank Holidays increasing by one day per year up to a maximum of 33 days.
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