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Fragrance & Beauty Ambassador Hermès Parfum & Beauté - Liverpool

Country : United Kingdom United Kingdom

Region : North West

County : Merseyside


Category : Retail

Contract type : Permanent

Availability : Full time

Experience : Less than 2 years

Company presentation

Our métier: creation, production and distribution of Perfumes, associated scented products, and Beauty products.

More than 500 employees work at our various sites in France (including Paris and the industrial site of Le Vaudreuil) and abroad.

Our distribution extends to 15,000 points of sale throughout the world, including 450 Hermès stores and Hermès Fragrance and Beauty Personalised Spaces.

An ambitious growth strategy featuring the development of the Beauty and the implementation of new distribution models and new industrial methods.

Since it was founded in 1977, the industrial site in Le Vaudreuil (based in Normandy) has been developing formulas and packaging, producing Hermès Fragrance and Beauty perfumes and associated scented products, and managing all the logistics and supply chain steps through to delivery at our clients. Approximately 260 employees currently work at the site.

The Paris establishment has around 180 employees (including regional sector managers and personalized space sales teams): development of collections, communication, international management and operational development, visual merchandising, merchandising, events, international training, operations, e-commerce, finance, IT, HR.

Today, approximately 100 employees are spread abroad: Germany, Belgium, Holland, London, Italy, Madrid, Miami, Toronto, Hong Kong, Shanghai, Dubai.

This is an exciting opportunity to join our growing business as we open a new counter in Liverpool.

Job description

Reporting to the Business Manager, you will be the dedicated Hermès Fragrance & Beauty Ambassador for a new Hermès Fragrance & Beauty counter opening in Liverpool.
You will provide advice and sell the house’s cosmetics products with enthusiasm to an international clientèle. 

Main responsibilities include but are not limited to:
  • Greet customers warmly
  • Listen attentively to customers’ requirements, provide an exceptional level of service and expertise to help them make their choices
  • Inspire customers to dream by introducing them to our products
  • Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customer loyalty
  • You will have an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.
  • Maintain high housekeeping standards, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
  • Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
  • Share your skills and expertise with other ambassadors, Hermès Beauty and Fragrance Experts and Head Office team members


Education and/or work experience:
  • Have at least two years’ higher education in cosmetics sales
  • Have at least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer

  • You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
  • Fluent English

Personal and environmental presentation:
  • Pay close attention to the cleanliness and tidiness of the sales space
  • Ensure you are always highly presentable
  • Be in direct contact with our customers, are enthusiastic and have engaging interpersonal skills
  • Be articulate, and enjoy evoking imagery for customers through stories and anecdotes
  • Have a strong sense of service, and are particularly aware of the needs of people around you and can demonstrate empathy and openness
  • Enjoy working within a high energy sales environment
  • Have a strong team spirit and share your experiences and expertise with enthusiasm
  • Passionate about fragrance and beauty
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