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Estée Lauder - Business Manager - Selfridges - 37.5 Hours

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : London

Category : Sales

Contract type : Permanent

Availability : Part time

Job description

Job Summary

The Business Manager is accountable for their store and is responsible driving sales turnover and market share through the creation of a consumer focused culture.

They are accountable for achieving this by;

· recruiting, leading, coaching and developing their team to consistently deliver Brand expectations on sales and service, operations and product

· ensuring the Brand image is reflected and protected through Brand standards and commercial decision making

Sales and Service

· Carry out regular reviews of staffing deployment rotas to ensure that staffing levels in all areas are in line with store template to meet expected service levels

· Maximise sales performance by utilising all commercial reports available before making commercial decisions

· Set, communicate and review Brand KPI's to enable successful delivery of sales targets, taking appropriate action where needed

· Review and communicate store targets, ensuring the cascade to all team members

· Lead the team to promote and raise awareness of all additional sales avenues i.e. eventing, omni-channel and digital channels

· Keep up to date with industry knowledge, competitor activities and missed opportunities

· Ensure the effective use of social media to leverage opportunities to drive the business, protect and enhance the Brand image.

· Execute the Brand Strategy, ensuring the delivery of an effective local plan

· In collaboration with the management team, and the wider business, create a local marketing & events plan, aligned to Retailer activity.

· Work in partnership with Education Teams ensuring product knowledge and skill sets enable business growth

· Drive excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture

· Ensure them management team act as an Ambassador for the Brand - leading the way to ensure Brand values are represented and bought to life.

· Ensure the management team handle refunds and complaints in line with Company guidelines and to a mutually satisfactory conclusion, consulting the Area Sales & Education Manager where appropriate

· Ensure digital tools and resources available are used to upskill teams.

· Lead the management team in effectively coaching all team members on consumer service, sales techniques and product knowledge, to drive performance

· In collaboration with the wider business design and implement a consumer recruitment and retention strategy to grow a loyal customer base.

Team Management

· Demonstrate ELC leadership qualities acting as a Brand Ambassador at all times.

· Ensure the recruitment, induction development and retention of a high calibre team, in line with Company Procedures

· Ensure all individuals are aware of Company standards, Policies and Procedures that relate to their role

· Working with the wider ELC team, identify and manage Talent effectively ensuring retention and succession of critical roles

· Develop talent and capabilities of the management team, promoting a culture of development by acting as a role model, coaching and developing to maximise potential. Ensure this culture is driven throughout the team

· Conduct performance reviews with the management team, in line with Company guidelines, to identify strengths and development needs taking appropriate action to support development or below standard performance. Provide clear goals and expectations; ensure this also happens for every member of the team

· Ensure absence is managed timely and appropriately, and in accordance with the Company Attendance Policy

· Lead and inspire the team to achieve and maintain the required standard of conduct and job performance, following the Company performance management procedures where necessary

· Identify skills gaps and training needs of management team, ensuring training is received utilising existing Company tools, effectively

· Inspire and communicate effectively with the team creating a culture of high engagement


· Plan and communicate to ensure the delivery of excellent standards at all times (product presentations, displays, messaging, pricing)

· Ensure retail standards are reviewed on a daily basis and Company expectations are communicated to the team to ensure standards are maintained

· Collaborate and communicate effectively with Retail Partners, ensuring 'buy in' and a positive working relationship

· Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes

· Ensure that all auditable procedures and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk

· Ensure all information requests are fulfilled accurately, within deadlines set

· Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed

· Create and maintain a safe environment for consumers ensuring that all team members adhere to Company Policies and Procedures

· Ensure that all team are aware of their Health & Safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.

· Manage Retail Partners and local contacts to provide timely maintenance of the premises ensuring a safe, clean and aesthetically pleasing working and shopping environment.

· Challenge the status quo using innovative ideas to support operational effectiveness and business growth


· Ensure daily replenishment is managed effectively, taking appropriate action where necessary

· Maximise sales performance by utilising all commercial reports before making commercial decisions

· Ensure that visual merchandising layouts are planned, communicated and completed to guidelines and within agreed timescales

· Ensure stock package issues are identified, generating options and implement solutions informing the Area Sales & Education Manager when out of direct control

· Effectively plan for and ensure promotions and discounts are actioned in line with Company guidelines

· Respond to business trends and external factors to recommend changes needed to capitalise on opportunities to maximise sales.

· Lead and inspire teams to identify trends and make suggestions to enhance product performance.



· Management experience in retail and/or fast-paced consumer facing environment

· People management and leadership experience

· Inspirational, innovative and challenging by nature

· Strong commercial acumen in a fast paced service led environment and knowledge of industry

· Effective communication, organisational, prioritisation and delegation skills

Job: Retail - Store

Primary Location: GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 239520

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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