Ecommerce Customer Service Manager

Oliver Spencer 62 Lambs Conduit Street London WC1N 3LW
Country :
United Kingdom
Region :
County :
Greater London
Town :
Category :
Contract type :
Availability :
Full time
Salary :
Depending on experience
Experience :
2 to 5 years
Starting date :

Company description

Oliver Spencer has been making and selling menswear, since 2002, with all the quality and craft of premium tailoring, but with a relaxed modern style.We have 5 Oliver Spencer shops in London and sell in 150 stockists worldwide and online.Oliver Spencer can be seen on the catwalk as part of London's Men Collections twice a year.

Job description

To drive customer sales through exceptional customer service
Answering customer calls
Responding to customer emails
Build relationships with customers to ensure they get the best products for their needs
Liaise with the warehouse team to make sure all orders are dispatched on time
Liaise with delivery companies
Liaise with our retail team
Approve and fraud check customer orders
Process customer returns
Set up schemes for our most important customers to receive exceptional customer service
Help with uploading product and merchandising on the website
Potential to get more involved with the front and back end of the website


Key skills and desired experience:
At least 1 year Ecommerce Customer Service Experience
Passionate about providing excellent customer service
Good communication and relationship building skills
Fluent in written and spoken English with excellent grammar, spelling and telephone manner
Good attention to detail and ability to multi task
Ability to sell and up-sell with a passion for menswear


Marina Wallrock