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Customs Compliance Officer

Country : United Kingdom United Kingdom

Region : South West

County : Somerset


Category : Consulting - Audit

Contract type : Permanent

Availability : Full time

Job description

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

The Role:

As the Compliance Manager you will facilitate the cost effective, timely and compliant movement of all domestic, imported and exported goods and equipment to support the business requirements of Mulberry. Additionally, to ensure Mulberry always adheres to import/export compliance and promotes best practice in the business.

You will need to proactively identify business risk associated with movement of goods and work cross functionally at senior manager level to implement solutions to support developing the global retail network.

This is a fundamental role to ensure the business is supporting international growth with an efficient and compliant logistics network.

At Mulberry, we have a Hybrid Working Policy for office roles, meaning the successful candidate may work 50% of their time from home, where possible.

Duties & Responsibilities:

Leadership & Team

· Lead the compliance team to ensure best practice is followed in product classification and associated data requirements.

· Lead the transport team to ensure deliveries and collections are made as per business requirements.

· Be a proactive leader, with a positive approach to enforcing change.

· Deal with performance issues quickly and consistently.

· Manage your team's recruitment with support from the recruitment team.

· Promote engagement initiatives.

· Build a plan to deliver continuous staff improvement, though engaging employees.

· Manage your team's recruitment with support from the recruitment team.

· Work collaboratively with the Logistics management team to support them in the vision of achieving a world class logistics function.


· Analyse logistical data and provide awareness of business risk, cost saving opportunities and efficiency savings.

· Ensure compliance with HMRC and associated regulatory bodies, in that processes are adhered to and updated. Be aware of new/updated regulations and notices.

· Ensure process documents and training manuals are regularly reviewed and updated.

· Actively participate in cross functional projects and provide and deliver business solutions.

· Carry out additional duties and take on additional responsibility as and when required.


· Work collaboratively with all key internal stakeholders.

· Lead negotiations with all carriers and transport suppliers, ensuring their performance meets the business standard set and regularly benchmark and review KPI's in terms of quality, price and service.

· Create and develop an effective network of contacts internally/externally to achieve business results and to develop technically and professionally ensuring that practices in the Company are reflective of industry best practice.

· Participate in team meetings and cross functional projects, offering transport and compliance insights.

· Attend and participate in Company training initiatives and has a proactive approach to self-development.


· Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.

· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions and experiences may not always be shared by your colleagues.

· Act as an ambassador for Mulberry and communicate positively about the brand.

Skills & Experience Required:

· Displays a high level of functional expertise in own field and constantly updates knowledge to ensure expertise remains relevant e.g., supplier management, customs procedures and audit requirements and multimodel transport operations.

· Proven ability to influence the views of others through effective persuasion.

· Able to make high quality decisions.

· Experience in providing and communicating inspiration and clear direction in line with the company culture.

· Ability to manage change effectively and proactively.

· Displays strong interpersonal effectiveness.


· Regular travel within the UK and overseas might be required
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