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Customer Supply Chain Manager

Country : United Kingdom United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : Logistics

Contract type : Permanent

Availability : Full time

Job description

CUSTOMER SUPPLY CHAIN MANAGER - Ecommerce

When you look at L'Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That's the beauty of L'Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we're well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won't get anywhere else.

If you want the Freedom to go Beyond, we'll see you at L'Oréal.

Our Corporate Division supports the 4000+ strong workforce in L'Oréal UK & Ireland. It's a fast-paced and dynamic environment when you'll have visibility over our 4 Divisions and play an integral role in driving our E-commerce business forward.

We embrace our entrepreneurial spirit in everything we do, always challenging ourselves to new ways of doing things. That means looking for innovative solutions, sustainable developments, and having the freedom to go beyond the ordinary.

Our founder Eugène Schueller once said that "a company is not walls and machines, it's people, people, people". Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

You will

As Customer Supply Chain Manager, you will be a key member of the multi divisional Customer Supply Chain team reporting into the Head of THG & Amazon CSC.

This is a great opportunity to play a key role in shaping the future of how we work as a multi divisional Supply Chain team with lots of key stakeholder exposure alongside working within a part of the business with lots of growth ambitions.

This role involves

- Be responsible for managing the THG or Amazon supply chain relationship, and be the primary day to day contact for your account.

- Work closely with your customer in a true collaborative partnership, delivery against agreed internal and external KPIs, such as on line availability, stock in trade and inbound service.

- Work to ensure perfect launch and promotional execution within the account and managing any key activity around Ecomm key moments i.e Black Friday/Cyber

- Work closely with key internal and external stakeholders to ensure alignment of our mission and action plans, and help delivery business growth in the account

- Work on delivering any strategic initiatives as directed by the Head of you will report too. Also look and implement ways to improve and simplify our ways of working.

You have:

- Confidence in managing and influencing a variety of cross functional stakeholders, including senior management and can build trusting partnerships.

- Demonstrates leadership qualities in approach to day to day work.

- A consumer-first mindset and able to manage their complexities.

- A pro-active, agile mindset with the ability to anticipate & deal with frequent changes in direction.

- A resilient attitude and comfortable with transformation and a dynamic environment.

- Ability to think outside the box and challenge the status-quo

- A strong team player willing to integrate and contribute to the wider team cultures.

- Excellent communication and organisation skills.

- Learning agility - enthusiasm to build market knowledge and focused on self development.

You show

Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others' feelings and motives.

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

You get

We put people development and learning at the heart of our business; we'll help you master your role, develop your technical expertise and you'll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you're actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don't forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That's why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There's also the chance to enrol in medical and dental insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
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