Customer Service Manager - Jewellery - West London

Country :
United Kingdom
Region :
County :
Greater London
Town :
Category :
Contract type :
Availability :
Full time
Experience :
Less than 2 years
Job reference n° :

Job description

Customer Service Manager needed to join a contemporary jewellery brand best known for their beautiful and uniquely crafted pieces. Based in West London, you will form an integral part of a fast and successful growing business!

The Role:

* Confidently manage a team and supervise all aspects of customer service through a variety of channels including calls, email, web and social media platforms
* In charge of overseeing all aspects of customer service experience to troubleshoot processes and procedures and make improvements to the quality of service
* Be able to provide training to team members where needed
* Manage and analyse statistics and compile reports
* Set a clear mission for the team and ensure strategies are followed to ensure targets and KPIs are met
* In charge of dealing and resolving escalated complaints

The Candidate:

* 2-3 years previous managerial customer service experience working within a luxury environment
* Ability to lead, motivate and develop a team is essential
* Experience of working towards and monitoring team KPIs
* An ability to work in a fast-paced environment and under pressure
* Be able to build relationships with clients and solve any escalated issues

The Package:

* Salary up to £34,000 (dependent on experience)
* Commission and excellent benefits!

Due to the high volume of applications only shortlisted candidates will be contacted.

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