Customer Service Manager - Expanding Fashion Brand

Country :
United Kingdom
Region :
County :
Greater London
Town :
Category :
Contract type :
Availability :
Full time
Experience :
Less than 2 years
Job reference n° :

Job description

Dynamic Customer Service Manager role with a growing fashion brand. Salary up to £32k, generous employee discount and great office culture.

You will oversee the customer service for wholesale, retail and ecommerce and be responsible for managing and mentoring two direct reports. You will get to elevate company customer service standards while helping to grow the business.

The Company:

* Fast growing brand who have increased their annual turnover impressively and grown their team from 5-30 in the last 3 years
* Fashion forward and dynamic head office environment

The Role:

* Ensure client enquiries are handled through a solution oriented customer service strategy
* Monitor and report matters regarding quality control to appropriate departments
* Provide support to customers throughout entire shopping experience (including online experience, product information, checkout, payment options to delivery)

The Candidate:

* Excellent leader and motivator for the team
* Positive energy
* Passionate about delivering luxury customer service to the highest standards
* Proven experience elevating performance within the team and increasing overall sales

The Package:

* Salary up to £32k
* Generous employee discount

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