Customer Service Advisor - Russian Speaking

Country :
United Kingdom
Region :
East Midlands
County :
Leicestershire
Town :
ENDERBY
Category :
Sales
Contract type :
Permanent
Availability :
Part time

Company description

You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Directory and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

Job description

About the team:

You’ll be part our International Customer Service Team providing exceptional services to our customers all over the world whenever they need us.

If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we’re committed to providing a friendly, helpful service to our online customers that contact us. This could be booking in a delivery, sorting out a missing parcel or dealing with a faulty product but you’ll put the customer first.

You will:

Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward.

Treat every customer like your first customer.

Navigate through various computer systems to look into customer queries, speaking to other teams if required.

Profile

We are looking for people who are as passionate about customer service as we are, and who have ideally worked in a call centre before. However, don’t worry if you don’t have the experience of working in call centre we are happy to consider people who thrive in helping people whether this has been in retail, hospitality or care. We provide 4-5 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.

About you:

Be fluent in both English and Russian.

You’ll be a natural problem solver with the ability to think outside of the box.

Be able to communicate in a confident, clear and friendly manner.

Have good literacy and numeracy skills.

You’ll also be required to:

- Give exceptional customer service by truly listening to the customer and resolving their queries
- Treat every customer like it’s your first and only customer that day
- Navigate through various computer systems, liaise with other teams across Next if required
- Work to set Key Performance Indicators and Standard Level Agreements.
- Engage with customers and colleagues, creating a people focused work culture.

All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.

- Bonus Scheme
- Pension Scheme
- ShareSave Scheme
- Life Assurance
- Childcare Vouchers
- Staff Discount
- On-site Nursery