×
News
The latest news
access_time
Sainsbury's targets 2040 for net zero emissions
access_time
Gap chief marketing officer departs
access_time
Tommy Hilfiger celebrates 2020 Hahnenkamm Ski Races with The Black Eyed Peas
access_time
Record annual sales at Interparfums boosted by strong gains in US-based operations
access_time
At ISPO Munich, Sunday is trophy day
access_time
Calvin Klein opens new flagship in Paris
access_time
Suppliers file to push La Senza into bankruptcy
access_time
French Federation releases Paris ready-to-wear show schedule, with four new entries
access_time
CEO Scott Cutler keen to expand StockX by deploying IPO-for-products concept
access_time
Schöffel launches Intellitex in innovation push
access_time
Footasylum moves to tackle suspicious refund claims
access_time
Boots brand Botanics gets cruelty-free certified
access_time
Pure Collection to appoint administrators
access_time
Aesop opens Seven Dials store, adds to area's growing beauty reputation
access_time
Musto unveils five-year global license agreement with Land Rover
access_time
Alessandra Facchinetti named creative director of Harlan + Holden
access_time
Hotter takes on new agency as it continues brand 'refresh'
access_time
Nearly 10,000 UK retail jobs lost in just a month
access_time
Reiss crushes rivals again as Christmas trading excels
access_time
Global brands urge Cambodia to reform labour amid EU sanction threat
access_time
Fashion retailer H&M says data protection breaches unacceptable
access_time
White-hot looks, strapless gowns and crazy nails at the Grammys
Website
www.reiss.com/
Share
Text size
aA+ aA-
Print
Click here to print

Customer Insight Manager

Country : United Kingdom

Region : London

County : Greater London

Town : LONDON

Category : Sales

Contract type : Permanent

Availability : Full time

Experience : 5 to 10 years

Company presentation

The Reiss philosophy centres on creating and producing directional, design-led menswear, womenswear and accessories. Reiss prides itself with an uncompromising commitment to delivering innovative, original products combining exceptional design, quality and value.

At the heart of our business are our people. We all have a part to play in our continued success. Our people values are integral to this and support the entrepreneurial spirit that Reiss was built on:

FOCUS PASSION DRIVE

Job description

We are currently recruiting for a Customer Insight Manager to report in to Chief Digital Officer and provide support to the Customer Department, based in our Central London Head Office. In return you will receive a competitive salary and excellent benefits!

Profile

The Role

As our Customer Insight Manager you will be responsible for carrying out accurate and statistically robust customer analysis, answering key questions and helping define customer strategy for the business by understanding customer behaviour and analyse business issues. You will work alongside Digital, Marketing, Finance and Trading to increase your knowledge on our data and customers.

Responsibilities of our Customer Insight Manager will include:
 
  • Manage end to end insight projects including both primary research (customer feedback, NPS) and customer analytics
  • Develop and maintain customer metrics, to understand long term customer behaviour, lifecycle, and segments using multiple data sources
  • Translate results of customer analysis into recommendations for key stakeholders, allowing them to plan activities to achieve a more valuable customer base
  • Follow insight processes to ensure that analysis is properly planned to answer questions and prioritise work in line with business need, managing deadlines ensuring resulting insight is actionable and shared with all relevant stakeholders
  • Mentor junior members of the digital team to ensure they can increase the sophistication of their data techniques
  • Work collaboratively with stakeholders, to understand their issues, translate them into insight briefs, and use the results to shape their strategy
  • Turn data and insights into presentations with a clear narrative
  • Work with Email specialist in the creation of segmentations and predictive models that might increase our insight, and further allow us to personalise our activit
  • Advise on any insight/data related activity e.g. test and learn planning, creation of feeds for triggered campaigns etc.

Our Customer Insight Manager will have the following skills and experience:
 
  • Retail/eCommerce Experience
  • Experience in breaking complex results into digestible visualisations
  • Solid hands-on experience in a data analyst role or equivalent is essential
  • Experience working with data from multiple sources i.e. transactional, web analytics, survey data etc.
  • We are looking for someone with technical skills in, Tableau, Google Analytics, Hitwise, Kantar, Advanced SQL, GA Implementation knowledge, Google Big Query and Python/R (or similar)
  • Experience working with a A/B testing platform
  • An excellent grasp on statistics (eg significance testing
  • An understanding of analytics tag management

If you think you have the skills and experience required to start your story as our Customer Insight Manager ,don’t miss out - apply now!

#IAMREISS
Share
Print
Click here to print

Fashion Jobs

Customer Insight Manager

REISS
access_time | how_to_reg Permanent | place London