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CRM Assistant

Country : United Kingdom United Kingdom

Region : North West

County : Greater Manchester

Town : MANCHESTER

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

About us

Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide. Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.

Collaboration, communication and curiosity drive our extraordinary workforce - an ambitious team of diverse, experienced and up-and-coming talents that we think you'd fit right into.

A role at Club L is more than a job, it's a lifestyle for the innovative, inspired and intuitive thinker.

The Role

Reporting into the Senior CRM Executive, you'll be responsible for supporting and executing Club L's CRM strategy. You will support the CRM executive in managing the day-to-day running of the CRM channel, from briefing to scheduling sends, app notifications and SMS. You will support the team in improving our retention and acquisition strategy through targeting, testing and analysis. You will also implement new ideas to optimise channel growth and campaign performance in line with the channel targets and KPIs.

Roles and Responsibilities:

  • Manage the end-to-end process of the weekly email plan, ensuring our own campaigns adhere to our best practice guidelines, meet schedule deadlines and are bespoke to our international audiences.
  • Work closely with the Graphic Design team to brief innovative and engaging campaigns, taking into consideration trading activity, upcoming launches, stock levels and current trends.
  • Coordinate with the Marketing, eCommerce and Merchandising teams to ensure all communications are on-brand, accurate, relevant and are aligned with brand messages and product direction.
  • Developing segmentation strategies to ensure campaigns are suitably targeted to maximise channel engagement rates and conversion.
  • Conduct regular competitor analysis to keep up to date with the latest innovations, trends, messaging and creative from our top competitors.
  • Reviewing campaign performance and report on results to key stakeholders with actionable insights on a weekly and monthly basis.
  • Assist with ad-hoc projects assigned to the CRM team.
More about you:

  • Relevant qualification or experience in marketing/ecommerce.
  • Strong organisational skills with the ability to prioritise and manage multiple tasks and deadlines.
  • A can-do attitude with the ambition and initiative to thrive in a face-paced environment and develop your career.
  • Outstanding communication skills with willingness to learn and expand your knowledge by building collaborative internal relationships.
  • Analytical and creative mindset with the ability to reactive to trading needs and changes.
  • Basic understanding of Microsoft Excel
What's on offer?

  • Bi-Annual bonus scheme
  • 25 days of annual leave (plus bank holidays)
  • Extra day off for your birthday
  • Flexible working hours around core hours of 10-4
  • Early finish Fridays
  • Cycle to work scheme
  • Enhanced pension contribution
  • Enhanced maternity policy
  • 40% staff discount
  • Healthcare Cashplan
  • Free onsite gym
  • Social events
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