Concession Supervisor Selfridges London

Country :
United Kingdom
Region :
London
County :
Greater London
Town :
LONDON
Category :
Retail
Contract type :
Permanent
Availability :
Full time
Salary :
Competitive
Experience :
2 to 5 years
Starting date :
ASAP
Job reference n° :
JO/SUP/SEL

Company description

We are an international luxury fashion house with a global chain of boutiques and concessions.

Job description

As a Supervisor, you will be responsible for assisting in the day to day operation of the store, acting as a liaison between staff and management.

The responsibilities of this role will include but are not limited to:

•Support the Store Manager in the day to day running of the store, deputising in their absence
•Act as the liaison between staff and management and leading through example
•Deliver a high standard and personalised level of customer service
•Meet or exceed personal set sales targets
•Co-ordinate and assist in floor moves, merchandising, display maintenance and housekeeping
•First point of contact in regards to customer requests and complaints
•Oversee store price changes and spot checks
•Monitor security (for the concession) by coaching the sales team in vigilant customer service and consistent application of department store procedures regards tagging and changing rooms
•Co-ordinate in year end inventory
•Adhere to and ensure staff compliance with Joseph policies and procedures
•Any other duties as assigned by the Concession Manager

Profile

  • Passionate about Womenswear fashion, you will possess the following attributes:
  • Excellent communication skills
  • Ability to build relationships with the store team and customers
  • Self motivated team player, supportive of management
  • High standards of customer service
  • Coaching and training abilities
  • Positive, problem-solving skills
  • Professional appearance and conduct
  • Excellent Product knowledge
  • Good time keeping and reliable attendance
  • Attentive to detail
  • Cash handling skills