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Community Key Leader

Country : United Kingdom

Region : South East

County : Oxfordshire

Town : Oxfordshire

Category : Retail

Contract type : Permanent

Availability : Full time

Job description

lululemon is seeking a highly capable leader who is passionate about developing others and connecting with the community as a Community Key Leader on our team. The key objective of this position is to lead our retail floor and maintain amazing guest experience in stores.
The role will combine the life-altering potential of wearing stretchy pants to work every day while talking health, fitness and yoga to your guests and community. The Community Key Leader role combines the Key Leader role with a big focus on driving business through the lens of community. Our key leader plays a key role in ensuring an exceptional level of education on the retail floor by training, coaching, and developing a team of Educators that delivers the lululemon guest experience. Key leaders build capabilities within the store team to drive strategy and achieve results for the business, today and tomorrow. Under the supervision of the Store Manager and Assistant Store Manager, the position supports in day-to-day leadership and key areas of store operations. Our Key Leader emanates the lululemon culture, is a lover of fitness and sweaty endeavors, and is committed to creating amazing experiences for those around them.
The life of our Community Key Leader
- Work directly with store manager & community connector to create annual market community plans that drive business results instore and online
- Utilise all touchpoints of the community 80:20 and ensure brand image is consistent in your market
- Lead and build upon authentic relationships with ambassadors, influencers, and partners- sharing the brand, making connections, and building awareness
- Create epic Tier 3 local activations that inspire and transform guests
- Track and measure impact of tactics and actions (including storytelling, partnerships, guest sentiment, awareness/buzz and traffic)
- You know the identified market well, have your finger on the pulse and can identify what makes it one of the best cities in the world
- Passionately leads and educates on our product, community and culture on the retail floor and in the community
- Takes a stand as an advocate for lululemon values and guest experience
- Oversees the execution of certain deliverables on the Manager '80/20 Checklist', as delegated by the Store Manager or Assistant Manager. For example, Inventory, Product or Community Events
- Present on the retail floor encouraging and energizing staff
- Represents her/his store at all required meetings, events and conferences, under the direction of the Store Manager and Assistant Store Manager
- Acts as a coach to Educators and plays a hands-on roll in their development


- Minimum one year's work experience in retail / sales leadership, or an equivalent role
- Bachelor's degree in business, marketing, retail or related field (preferred)
- Working knowledge of MS Office (Word, Excel and Outlook)
- Detail oriented and highly organized with strong time management skills
- Ability to multi-task and coordinate ongoing projects, plans and people development
- Love of brainstorming, problem-solving, being creative and resourceful
- Positive attitude and contagious enthusiasm for lululemon, community, and people
- Passion, knowledge and involvement in yoga, and/or athletics
- Strong sense of personal style and athletically minded
- Excellent decision making and problem resolution skills
- Entrepreneurial, proactive and solution-oriented
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