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Cobra Puma Golf - Sales Support Coordinator

Country : United Kingdom United Kingdom

Region : Yorkshire

County : West Yorkshire

Town : Castleford

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
- To ensure customer orders are processed efficiently and comply with customer service standards and target dates.
- Providing retail partners / sales force with weekly reports.
- Create and distribute various reports using excel and analytical techniques for the sales force and customer use.
- Building lasting relationships with key retail customers.
- Liaise with customers using your intuition and empathy for customers you will understand and anticipate their needs, handling and solving queries.
- Regular liaison with logistics to ensure timely delivery of customer orders.
- Communication with PUMA UK Purchasing team, to access order statuses at all times.
- Support Customer Service Supervisor with key projects in service excellence.
- Challenge current process improvement initiatives and focus on enhancement in customer service processes.
- A passion for golf and good technical golf product knowledge
- A good level of planning and organisation skills.
- Able to work as part of a team.
- Attention to detail and a high level of accuracy.
- Self-motivated with an ability to work on own initiative.
- Excellent communication skills.
- Possess a passion for excellence in customer service.
- A solution-oriented mindset and positive approach to a varied complexity of tasks is essential.
- Proficient knowledge of Excel formulas, v-lookups and pivot tables required.
- High levels of learning agility and ability to retain new skills.

Job description

- To ensure customer orders are processed efficiently and comply with customer service standards and target dates.
- Providing retail partners / sales force with weekly reports.
- Create and distribute various reports using excel and analytical techniques for the sales force and customer use.
- Building lasting relationships with key retail customers.
- Liaise with customers using your intuition and empathy for customers you will understand and anticipate their needs, handling and solving queries.
- Regular liaison with logistics to ensure timely delivery of customer orders.
- Communication with PUMA UK Purchasing team, to access order statuses at all times.
- Support Customer Service Supervisor with key projects in service excellence.
- Challenge current process improvement initiatives and focus on enhancement in customer service processes.

Profile

- A passion for golf and good technical golf product knowledge
- A good level of planning and organisation skills.
- Able to work as part of a team.
- Attention to detail and a high level of accuracy.
- Self-motivated with an ability to work on own initiative.
- Excellent communication skills.
- Possess a passion for excellence in customer service.
- A solution-oriented mindset and positive approach to a varied complexity of tasks is essential.
- Proficient knowledge of Excel formulas, v-lookups and pivot tables required.
- High levels of learning agility and ability to retain new skills.

SALESCOBRA PUMA GOLF - SALES SUPPORT COORDINATORCastleford, United Kingdom
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
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Print
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