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Client Care Advisor – Luxury Lifestyle / Beauty – Mayfair - London w1

Country : United Kingdom United Kingdom

Region : London

County : Greater London


Category : Sales

Contract type : Permanent

Availability : Full time

Experience : 2 to 5 years

Starting date : £25K-£32K

Company presentation

Outside The Box Recruitment is a boutique specialist recruitment consultancy that has been created to offer a personal consultative service. We focus on the luxury and premium sectors of Fashion, Retail, Lifestyle, Fine Jewellery and Beauty. With over two decades of expertise in these sectors, we can be your expert partner in identifying the ideal candidate or next career move.

Job description


A new and exciting opportunity is now available for a CLIENT CARE ADVISOR for the launch of a new luxury LIFESTYLE/BEAUTY boutique opening in the highly prestigious location of MAYFAIR.

Our client is a new generation of luxury facial aesthetics. Delivering personalised, non-surgical treatments by the world’s best aesthetic doctors. Their unique diagnostic approach encompasses psychological, aesthetic and anatomical markers to find the ideal treatment for their clients. It’s a tailored approach that makes for the best result – it’s the future of beauty today.

This new company is dedicated to offering the ultimate luxury experience to new and interested customers around the globe. The team are working together to build an exceptional brand and are committed to ensuring their clients receive an unrivalled premium service.

The Role:
The Client Care Advisor is the voice of the brand and VIRTUAL ambassador, presenting a warm, refined and positive customer experience.
This individual will be the first client touch-point and will be the representative for all client online communications.

• Understand the brand values and eloquently communicate the vision.
• Distribute calls throughout the company, take messages if necessary and e-mail relevant individuals without delay.
• Be responsible for the day-to-day procedures and accuracy of the CRM online system, appointment schedule and booking enquiries.
• Oversee the client profile from enquiry to aftercare.
• Responsible for handling incoming client queries by email and telephone


Ideal Candidate:
• Previous experience in a similar customer excellence and support role - corresponding with customers via email, phone calls and live video chat.
• Immediate start – and will work remotely from home initially. 
• Highly organised 
• Luxury standard client presentation and communication skills in both written and speech. Professional, calm and engaging telephone manner.
• Well-presented and comfortable with presentation skills for video conferencing.
• Great system navigation and organisation
• Attention to detail 
• A team player - flexible to work outside of regular hours for Ad-hoc duties.
• Must be articulate with an excellent command if the English language written and spoken.  Additional languages would be adventitious but essential.
• Smart and well-groomed in appearance 

Additional to the basic salary is 36 days holidays, pension, life insurance and more. 

Due to high levels of applications, only successful candidates will be contacted.

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